Being able to manage situations in the workplace where conflict is in play is a very important element of management and leadership development in your career. Organisations need leaders, and future leaders, who are able to identify, adapt to and resolve issues of conflict to ensure they present no strategic threat to the development of the business or the workplace environment. Conflict management can help you develop a more holistic understanding of your organisation, encouraging stronger and clearer communication, more streamlined structures and ultimately, a better place in which to work. Corporatetraining.ie has a training solution that will work for you.
What are conflict management courses?
Training in conflict management is designed to help managers, and those developing into management to address conflicts which are internal to a particular organisation. These conflicts or disputes could be between individuals, departments or even companies which exist under the same corporate structure. Studying conflict management will help provide you with the tools to identify conflicts and enable you to positively engage with those involved to handle situations which may be controversial or sensitive and bring them to the best possible outcome. Those best suited to the course are people who have some experience of people and performance management.
What will the course cover?
- How to identify and define conflict and confrontation in the workplace and understanding what your role is in counteracting it
- Develop a communication style to enable you to communicate and negotiate with those involved in the conflict and to develop a strategic response to it
- Learn what the current conflict resolution models are how to recognise different types of conflict
- See how the different stages of a conflict can develop and how you can best intervene in order to mitigate against negative outcomes
- Learn how to deal with anger and emotional and difficult situations
- Learn the various elements that relate to successful influencing, including verbal and non-verbal
- Develop your emotional intelligence and use it to identify common causes
- Learn how to deal with demands and how to communicate negative feedback where necessary
- How to identify a suitable resolution and identify tactical steps to achieve it
- Use peer and group structures to roleplay conflict management situations and utilise what you have learned to test different theories and approaches to resolve them.
What will you learn
Key to successful management of conflict is developing a range of fluid conflict management models which will enable you to react to multiple situations. You will learn what modes of conflict are most common in different organisational structures and how you can identify them at different levels. Frequently, conflict happens at management level, so how you deal with that will obviously require a different communications skillset then what might be necessary at a more junior level. You will learn how to develop listening skills and how to best use them, even in difficult or angry situations. Conflict management is also about mediation, working out a settlement that provides some level of resolution to everyone involved. Successful conflict and crisis resolution requires a joint problem-solving approach, so you will learn how to negotiate, deal with demands (both reasonable and unreasonable) and how to identify a common point, or series of points, that could lead to an amicable resolution. Conflict can occur anywhere, in any workplace environment; threatening business objectives, management strategies and the dynamics of a happy workplace. It can also provide reputational damage and negatively impact future HR or recruitment objectives.
Why it delivers
Almost 50% of companies have no identified or standard negotiation and conflict management process and 73% or organisations feel that they would perform better and improve overall profitability if they had properly defined negotiation and conflict management skills (source: IBAT college). A good conflict manager can provide a company with a flexible skill set that is applicable in a wide variety of situations, finding solutions to conflicts and disputes that are agreeable, pragmatic and easy to put into practice. The results of successful conflict management need not only be the resolution of a dispute, they can feed into the evolution of practices within the company which may have contributed to the conflict developing and mitigate strongly against it occurring again. A course in conflict management provides and excellent basis for developing these skills for ready-use in your workplace and provides you with a range of transferable skills that are readily adaptable to a wide variety of situations and job-roles throughout your career. Search CorperateTraining.ie and find out what conflict management courses can deliver for you.
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