Sales & Marketing courses in Ireland

Despite the different product and services involved, and even the many factors that affect different sector selling, the sales process is a people business

This course aims to build a professional and comprehensive approach to presentation, selling and listening skills. It also covers increasing sales through effective territory and journey management, and achieving behavioural and cultural change by involving all levels of management.

This part-time programme provides the knowledge and skills essential to modern business, focusing on marketing concepts and practices. Students receive instruction in the key areas of the marketing function, including information analysis, communications, and marketing strategy. They also study subjects of general import to modern business life, including financial management, business policy, and project management.

For any business to be successful it needs to have a customer service culture embedded into it. This culture should be top down and strive to deliver exceptional service at every interaction with a customer.

The Communication Skills course is for anyone who wants to have greater confidence and power in their ability to communicate with other people.

The aim of this one day programme is to equip delegates with a blueprint to follow to create sales in a professional manner by using consultative selling to its full potential. The course is designed to give a clear understanding of establishing needs in the sales process and demonstrate the Skills Attributes and Knowledge necessary…

Find out how to build long term business relationships by engaging with your customers and finding out more about them. The, be able to use this to identify new and further sales opportunities.

Bringing in new customers is expensive. According to research by Fred Reichheld of Bain & Company, it costs 6 to 7 times more to acquire a new customer than it does to retain an existing customer. We’ve regularly found companies have significant, untapped opportunities for growing existing accounts. Yet cross-selling, up-selling, and growing accounts is…

Paraphrasing the words of Henry Ford: It is the customer who pays the wages. Therefore the customer should be at the heart of every business decision and at the forefront of every workers thoughts. However, anyone who has ever dealt with the public on a daily basis knows that it is often not an easy…

This course is aimed Sales Support, Administration & Customer Care staff who interact by phone or in person with new or existing customers on a regular basis. During the course we will cover the main disciplines of professional customer care.

For any business to maintain a good reputation and generate loyal customers, handling complaints effectively is very crucial. This Customer Complaint Handling training course looks at how to handle customer complaints effectively, ensuring the relationship with the customer stays intact.

Improve your Customer Experience.

Customer Improvement Strategies are increasingly recognised as being fundamental within a successful and profitable company. However, approaching this issue in an ‘ad-hoc’ manner is very draining on resources of time, personnel and money. To gain and keep customers, service or solution based companies must now embrace the concept of building strategic customer relationships throughout the…

This two day customer service training course will motivate participants to becoming more customer focused and more passionate about delivering outstanding service. This will be achieved by understanding the logical and emotional motivations of a customer to buy or continue using a service that your company provide. Participants will learn how to become more flexible…

This one-day course is aimed Sales Support, Administration & Customer Care staff who interact by phone or in person with new or existing customers on a regular basis.

In this Customer Service Excellence workshop, we will help you to review and develop effective communication skills that can be used in any customer interaction, face to face, over the phone or in writing, to enhance the outcome. This is a highly interactive, experience-driven training class; you will not only have the chance to review…

How important are your service engineers and technical support people to the over-all success of your business? Most progressive organisations realise if they do not look after their customers correctly the competition will. Your service engineers and technical support people play a key role in providing a quality customer service to all your clients. They…

This course is aimed at customer facing staff, in an informal, interactive, relaxed learning environment and delivered in 90 minutes. This is designed to allow you and your staff to deliver an exceptional customer experience and in turn convert more sales.

This course gives participants the knowledge, skills and confidence to be able to deliver excellent customer care and to sell proactively. Participants will also gain the opportunity to practise and improve their computer skills through exposure to online learning. Our customer service course is suitable for those who are currently working in customer service or…

Customer service training providers develop their courses around moments of truth. These moments of truth are based on what you do to either add or subtract to your customer relationship. For example a negative moment may lead the customer having an unconstructive feeling about the company where as if you have a positive relation with…

Identify and understand the principles of marketing

This Digital Marketing Course is for business professionals, business owners and business unit managers who wish to leverage their visibility in the digital world. This Digital Marketing Course can deliver amazing results, if conducted in a structured way. Too many organisations are merely getting caught up in the online buzz. This digital marketing course will…

This course is for people wanting to gain an understanding and grounding in using the internet, online safety and broader digital skills such as digital photography, social networking, digital media and much more.

This course is for people wanting to gain an understanding and grounding in using the internet, online safety and broader digital skills such as digital photography, social networking, digital media and much more.

This course is for people wanting to gain an understanding and grounding in using the internet, online safety and broader digital skills such as digital photography, social networking, digital media and much more.

This course is for people wanting to gain an understanding and grounding in using the internet, online safety and broader digital skills such as digital photography, social networking, digital media and much more.

This part-time Diploma explains and analyses the components of effective marketing. It does so by exploring the basic principles and techniques that contemporary marketers are expected to understand and apply. Suitable for those with no prior knowledge of this subject, it will consider both the position of the marketing function in modern organisations and the…

A good social media marketing strategy will help generate interest in a business. It enhances corporate reputation. It helps companies and organisations reach a wide and diverse audience. It creates endorsement of the business and its products. It can elevate the CEOs status as an industry expert. It opens communications channels to clients and customers.

Critical success within any sales organisation is dependent upon effective sales management and the ability to communicate the function and role of’A Sales Manager’ in a confident and professional manner.

Our Effective Telesales course covers areas such as maximising your existing sales force potential, new approaches to introducing products by telephone, effective questioning methods to establish engagement with customers and customer needs early, setting targets and breaking them!

This current, insightful and highly practical course aims to equip staff with the correct skills to offer excellence in customer service. It focuses on the what, why and how of delivering high quality customer care, where staff consider their customers and see the impact of poor communications on customer relationships. It focuses on the key…

The purpose of this course is to fill any knowledge gaps on what Facebook can do for you as a business. With Facebook for Business you ll see:- How it builds your influence * How it improves customer relations* How it keeps you connected You ll learn:- How to use its features effectively How to…

Learn how to use facebook to help promote and market your company. Looking at how businesses can maximise their social media presence we look at the whole spectrum of opportunities that this social media platform offers a business.

Learn how to use facebook to help promote and market your company. Looking at how businesses can maximise their social media presence we look at the whole spectrum of opportunities that this social media platform offers a business.

Learn how to use facebook to help promote and market your company. Looking at how businesses can maximise their social media presence we look at the whole spectrum of opportunities that this social media platform offers a business.

Learn how to use facebook to help promote and market your company. Looking at how businesses can maximise their social media presence we look at the whole spectrum of opportunities that this social media platform offers a business.

The purpose of this course is to fill any knowledge gaps on what Facebook can do for you as a business. With Facebook for Business you ll see:- How it builds your influence * How it improves customer relations* How it keeps you connected You ll learn:- How to use its features effectively How to…