Sales & Marketing courses in Ireland

Despite the different product and services involved, and even the many factors that affect different sector selling, the sales process is a people business

This part-time programme provides the knowledge and skills essential to modern business, focusing on marketing concepts and practices. Students receive instruction in the key areas of the marketing function, including information analysis, communications, and marketing strategy. They also study subjects of general import to modern business life, including financial management, business policy, and project management.

Blogging has become an essential part of the social interaction with others online, to help a business engage with its online customers or audience from a personal, opinion and review. This Blogging for Business short online course focuses on those who want to learn more about how to create and write blogs in a professional…

This course stages by exploring and using other people’s blogs to gain exposure, to creating and managing your own blog, producing and distributing posts through social media channels, and building a network of fellow bloggers.

This course stages by exploring and using other people’s blogs to gain exposure, to creating and managing your own blog, producing and distributing posts through social media channels, and building a network of fellow bloggers.

This course stages by exploring and using other people’s blogs to gain exposure, to creating and managing your own blog, producing and distributing posts through social media channels, and building a network of fellow bloggers.

This course stages by exploring and using other people’s blogs to gain exposure, to creating and managing your own blog, producing and distributing posts through social media channels, and building a network of fellow bloggers.

This course stages by exploring and using other people’s blogs to gain exposure, to creating and managing your own blog, producing and distributing posts through social media channels, and building a network of fellow bloggers.

This course stages by exploring and using other people’s blogs to gain exposure, to creating and managing your own blog, producing and distributing posts through social media channels, and building a network of fellow bloggers.

This course stages by exploring and using other people’s blogs to gain exposure, to creating and managing your own blog, producing and distributing posts through social media channels, and building a network of fellow bloggers.

This course stages by exploring and using other people’s blogs to gain exposure, to creating and managing your own blog, producing and distributing posts through social media channels, and building a network of fellow bloggers.

This course stages by exploring and using other people’s blogs to gain exposure, to creating and managing your own blog, producing and distributing posts through social media channels, and building a network of fellow bloggers.

This course stages by exploring and using other people’s blogs to gain exposure, to creating and managing your own blog, producing and distributing posts through social media channels, and building a network of fellow bloggers.

For any business to be successful it needs to have a customer service culture embedded into it. This culture should be top down and strive to deliver exceptional service at every interaction with a customer.

The Communication Skills course is for anyone who wants to have greater confidence and power in their ability to communicate with other people.

The aim of this one day programme is to equip delegates with a blueprint to follow to create sales in a professional manner by using consultative selling to its full potential. The course is designed to give a clear understanding of establishing needs in the sales process and demonstrate the Skills Attributes and Knowledge necessary…

Find out how to build long term business relationships by engaging with your customers and finding out more about them. The, be able to use this to identify new and further sales opportunities.

Bringing in new customers is expensive. According to research by Fred Reichheld of Bain & Company, it costs 6 to 7 times more to acquire a new customer than it does to retain an existing customer. We’ve regularly found companies have significant, untapped opportunities for growing existing accounts. Yet cross-selling, up-selling, and growing accounts is…

Paraphrasing the words of Henry Ford: It is the customer who pays the wages. Therefore the customer should be at the heart of every business decision and at the forefront of every workers thoughts. However, anyone who has ever dealt with the public on a daily basis knows that it is often not an easy…

This course is aimed Sales Support, Administration & Customer Care staff who interact by phone or in person with new or existing customers on a regular basis. During the course we will cover the main disciplines of professional customer care.

For any business to maintain a good reputation and generate loyal customers, handling complaints effectively is very crucial. This Customer Complaint Handling training course looks at how to handle customer complaints effectively, ensuring the relationship with the customer stays intact.

Improve your Customer Experience.

Customer Improvement Strategies are increasingly recognised as being fundamental within a successful and profitable company. However, approaching this issue in an ‘ad-hoc’ manner is very draining on resources of time, personnel and money. To gain and keep customers, service or solution based companies must now embrace the concept of building strategic customer relationships throughout the…

This two day customer service training course will motivate participants to becoming more customer focused and more passionate about delivering outstanding service. This will be achieved by understanding the logical and emotional motivations of a customer to buy or continue using a service that your company provide. Participants will learn how to become more flexible…

This one-day course is aimed Sales Support, Administration & Customer Care staff who interact by phone or in person with new or existing customers on a regular basis.

In this Customer Service Excellence workshop, we will help you to review and develop effective communication skills that can be used in any customer interaction, face to face, over the phone or in writing, to enhance the outcome. This is a highly interactive, experience-driven training class; you will not only have the chance to review…

How important are your service engineers and technical support people to the over-all success of your business? Most progressive organisations realise if they do not look after their customers correctly the competition will. Your service engineers and technical support people play a key role in providing a quality customer service to all your clients. They…

This course is aimed at customer facing staff, in an informal, interactive, relaxed learning environment and delivered in 90 minutes. This is designed to allow you and your staff to deliver an exceptional customer experience and in turn convert more sales.

Customer service training providers develop their courses around moments of truth. These moments of truth are based on what you do to either add or subtract to your customer relationship. For example a negative moment may lead the customer having an unconstructive feeling about the company where as if you have a positive relation with…

This Digital Marketing Course is for business professionals, business owners and business unit managers who wish to leverage their visibility in the digital world. This Digital Marketing Course can deliver amazing results, if conducted in a structured way. Too many organisations are merely getting caught up in the online buzz. This digital marketing course will…

This course has one very simple purpose – to enable you to develop a great web presence for your brand. Digital marketing continues to grow as an area of major importance for brands, and with our help your business can grow along side it. Especially with the advent of Covid and the effective closure of…

Our online Digital Skills course is ideal for people wanting to gain an understanding and grounding in using the internet, online safety and broader digital skills such as digital photography, social networking, digital media and much more. Learn about various digital skills The flexibility and value of a self-study course designed to enable you to…

This course is for people wanting to gain an understanding and grounding in using the internet, online safety and broader digital skills such as digital photography, social networking, digital media and much more.

This course is for people wanting to gain an understanding and grounding in using the internet, online safety and broader digital skills such as digital photography, social networking, digital media and much more.

This course is for people wanting to gain an understanding and grounding in using the internet, online safety and broader digital skills such as digital photography, social networking, digital media and much more.

This course is for people wanting to gain an understanding and grounding in using the internet, online safety and broader digital skills such as digital photography, social networking, digital media and much more.

This course is for people wanting to gain an understanding and grounding in using the internet, online safety and broader digital skills such as digital photography, social networking, digital media and much more.