Conflict Management & Mediation courses in Ireland
The overall aim of the Certified Mediation Training Programme is to provide students with a comprehensive understanding of Mediation as well as expertise in mediation skills for the management of workplace and organisational conflicts and disputes. For those wishing to practice as professional mediators, this 60 hour programme is accredited by the Mediators’ Institute of…
Conflict naturally occurs in every workplace but it can have a toxic effect if it is not effectively handled. People with clashing personalities or competing agendas can lead to the festering of personal animosity. Having good conflict management techniques will lead to less stress and a healthier working environment. This course helps you to learn…
Improve your communication skills including listening skills, influencing skills and persuasiveness.
This course is essential as work related violence is a growing concern in most customer facing roles. Workplace violence is any incident where a person is abused, threatened or assaulted in circumstances related to their work. By completing this course, participants will learn how to correctly and safely deal with any conflict which may arise…
When conflict and difficult situations occur in the workplace it is vital that they are managed in a professional way so that relationships do not break down