Thinking of Taking Reception Skills Training?

By Gemma Creagh - Last update


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Receptionists are the first point of contact in many businesses; they represent the first impression visitors and customers (both internal and external) will get of your company. Reception skills training is designed to provide you with the skills and knowledge needed for those working on reception to provide a great first impression for your business. The training will look at the abilities a receptionist will need to demonstrate to represent their company well. It also looks at the skills needed to handle people in a friendly yet efficient way as well as with to deal with irate people and complicated requests.

What Does a Reception Skills Course Tackle?

Receptions skills training is multifaceted and covers the many roles that you will need to master in order to be a successful receptionist. A good receptionist is a vital asset for any organisation. You will learn how to become a quick thinker, a friendly face, an efficient worker and so much more. Being a good receptionist requires an in-depth knowledge of what the company is all about and how you can work with the various component teams within that company. Of course, as a receptionist you can work for an agency so you can be moved to different companies frequently, so this is great in terms of providing you with a dynamic role, but you’ll need to hit the ground running.

Course Content Includes

Receptionist training aims to provide you with the skills and behaviours needed to deliver exceptional service to visitors and customers (both internal and external), providing a great first impression.

Course Training Will Include:

  • Gaining an understanding of  the importance of the role of reception and the receptionist
  • What is the role of reception and receptionist
  • The objectives of the receptionist
  • Key challenges faced by the receptionist
  • What do visitors and customers expect of a receptionist
  • Learning the basics of frequently used receptionist communications and IT systems
  • Know what skills to use and behaviours to demonstrate to provide an excellent service and a great first impression
  • Brush up on your diplomatic skills to represent the organisation in the best possible light, whether on the phone or in person
  • Being able to demonstrate skills to work in a friendly but efficient manner
  • Knowing how to deal with irate people and complex requests effectively

 

What You Will Learn 

This course is heavy on practical and real-life teaching rather than theory or long slide presentations. The focus is on practical tools and ideas that you can actually take away and use. You will learn interpersonal skills such as empathy, questioning, assertiveness, communication etc and also various communication styles and how to question and listen in a clear and confident manner.

Why it Delivers

Through an engaging and dynamic training syllabus, we will provide you with the skills you need to make either a successful start to your career as a receptionist or to upskill in order to take your career to the next level. A receptionist with the proper training and qualifications gives confidence to the employer and his/her colleagues. Not only will this make you more employable, it will greatly increase your ability and confidence to perform the role in an effective and accurate manner. With so many skills needed, and technology constantly changing, there is a lot to learn. Employers are seeking excellent candidates to represent their business, which is why we provide receptionist training will develop the necessary high level of knowledge and skills in students. Being a receptionist is a great way to make a break into your chosen industry and, once they have performed their duties well, regarded by both management and colleagues alike as one of the most vital parts of the organisation.

 



Gemma Creagh

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