Customer Service courses in Ireland

This Call Centre Training will provide attendees with the essential skills for dealing with customers. You will gain a greater understanding of customer needs and expectations, the confidence to deal with any given situation in a professional and personal way and a practical knowledge of how to provide answers, relate, control and close every customer…

This Call Handling & Customer Care training course is a 1 Day public programme, designed to help desk and support centre staff understand how to be best prepared for call handling to achieve the best outcome, understand how to introduce develop and conduct each call, understand how to resolve conflicts and deal with difficult callers…

Handling change, customers and communicating effectively in business are fundamental to the success of a customer focused service department or project. However, approaching this issue in an ‘ad-hoc’ manner can be very draining on resources of time, personnel and money.

This course has been developed to enable learners to deliver quality customer service in any industry. The focus of the course is on the skills and knowledge required to perform effectively as a representative of an organisation. This workshop is designed to develop appropriate knowledge and attitudes about customer service in order to ensure learners…

This course has been developed to enable learners to deliver quality customer service in any industry. The focus of the course is on the skills and knowledge required to perform effectively as a representative of an organisation. This workshop is designed to develop appropriate knowledge and attitudes about customer service in order to ensure learners…

This programme will show you the importance of managing customer relationships, and will give you the key steps to do this. It is not a sales programme. If client relationships are superbly managed, you are investing in future business and referrals.

This course will provide participants with the essential skills necessary for dealing with customers. Participants will develop a greater understanding of customer needs and how to deal with these needs confidently and efficiently.

This practical and interactive training is designed for participants who want to make a positive impact when communicating with their customers

Learn how to effectively meet customer service objectives, exceed customer expectations, and achieve high levels of customer satisfaction. Since each and every contact with a customer is a “moment of truth” for your company, understand your pivotal role in achieving your organization’s financial and marketing objectives. Master the skills to treat customers on the basis…

If you manage a customer service team or have customer service managers in your business, this Customer Service Management training course will provide skills and approaches to keep your customer service team motivated, on track and delivering exceptional levels of service.

This Customer Service Skills training course is a 1 Day public programme, designed for people involved in communicating with customers/clients and will focus on enhancing their skills and confidence in handling customer interactions face-to-face, over the phone or by email. This course will enable participants to increase their effectiveness in information exchange, active listening, relationship…

This Customer Service Course is for front line staff dealing with customer service issues. At the end of this hugely popular customer service course, participants will have a greater understanding of customer needs and expectations. Participants will have the confidence to deal with any given situation in a professional and personal way. Participants on this…

This Customer Service Training Course is designed for anyone who is in a front-line or support position and provides a service to external and internal customers. This can be by using the phone or face-to-face interaction.

Find out how to deliver a positive customer experience to customers of your business. Learn how to generate customer loyalty and positive word of mouth about your business.

Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues and to their customers. Our highly practical 1 Day Customer Service training has the ultimate goal of providing your staff with…

If you are looking for a quick and easy way to keep in touch with your clients while promoting your business, email is extremely effective. Email customer service is highly efficient, as a problem can be resolved around the clock. Email is the most cost effective way of sending communications but youve got to make…

This Customer Service via Telephone Workshop will provide your staff with the awareness and skills they need to hndle phone calls professionally. This will ensure that a positive image of your organisation is reinforced and strengthened with every conversation. The telephone etiquette displayed by employees is indicative of a staff’s willingness and ability to efficiently…

This Dealing with Aggressive/Abusive Behaviour training course is a 1 Day public programme, designed to increase the overall effectiveness of the service to clients by handling difficult communication situations professionally & compassionately by focusing on Customer Care.

In the workplace being able to understand and deal more effectively with everyday challenges such as differences of opinion, working styles and personality clashes is a recognised and valued skill.

The Dealing with Difficult People training programme will help you identify why people are difficult and improve your confidence in dealing with them. By dealing compassionately with frustrated or angry people and taking action to fix their problems you can restore trust and confidence. You can even create a relationship that is stronger than it…

This course is aimed at individuals who may already have some experience in delivering Customer Care and would like to fine tune their skills. It is also valuable to the individual who may be starting out their career in a Customer Care environment.

Imagine an environment in which people are truly connected to their work and want to provide the best service possible to their customers. Our highly practical 1 day course has the ultimate goal of providing your staff with the tools to provide a consistently high quality customer experience when dealing with international customers over the…

Our Live Chat Support Training Course is a half day course that looks at best practice and tips and techniques to help deliver high quality customer service to you customers who chose to use Live Chat Support.

Each angry or difficult customer is an opportunity for your organisation to show your real values. This course gives you the tools to deal effectively with potentially damaging customer encounters.