Course Description

Customer Service via Telephone Workshop

This Customer Service via Telephone Workshop will provide your staff with the awareness and skills they need to hndle phone calls professionally. This will ensure that a positive image of your organisation is reinforced and strengthened with every conversation. The telephone etiquette displayed by employees is indicative of a staff’s willingness and ability to efficiently assist both internal and external customers. The skills and attitude projected over the telephone can form a lasting impression in the minds of customers, making it a critical customer experience.

Training ProviderDCM Learning
Course LocationDublin
Location PostcodeDublin 8
Course CategoryCustomer Service, Communication Skills
Course Duration1 day
Course FeePOA
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Course Provider

DCM Learning

Guiness Enterprise Centre, Taylor's Lane, Dublin, Ireland

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DCM Learning
Guiness Enterprise Centre
Taylor's Lane, Dublin
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