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Institute of Public Administration

57-61 Lansdowne Road,, Ballsbridge, Ballsbridge, Dublin, Ireland. Eircode: D04 TC62

Institute of Public Administration – one of Ireland s most eminent higher learning institutions – specialises in part-time courses in public administration, public management and general management and offers a range of programmes from short training courses and organisational development interventions to accredited Certificate, Diploma and Degrees. Whether you are looking for a short skills development course or a longer term accredited programme, the IPA can meet your development needs. The Institute of Public Administration is Ireland’s only public service development agency focused exclusively on public sector development. It delivers its service through:
– education and training, building people s capability to meet challenges
– direct consultancy, solving problems and helping plan and shape the future
– research and publishing – understanding what needs to be done and making these findings readily available.

We tailor our services and courses to the particular needs of the public service however our services are also delivered to the private sector. Our blend of skill and experience means that we can develop and offer a service which meets public service needs precisely and effectively. Whilst our services are delivered mainly to clients in the Irish Public Service, we have a strong reputation and demand for our services internationally also.

The Institute is a recognised college of University College Dublin and also offers a range of professional qualifications including CIPD, CIPFA, Mediators Institute of Ireland, PRINCE2, CompTIA, Microsoft, EC-Council and (ISC)2.

Online specialist led training courses, webinars and education programmes are now available.

Managing the Performance of Staff

Performance management is a process which contributes to the effective management of individuals and teams in order to achieve high levels of organisational performance. As such, it establishes a shared understanding about what is to be achieved and an approach to leading and developing people which will ensure that it is achieved.   Remote working (or…

Certificate in Audit Skills

The aim of the Certificate in Audit Skills (CAS) is to develop the skills and knowledge of public sector internal auditors in order to carry out effective audits and make a greater contribution to the governance of their organisations. The Certificate is an issues-based course focused on skills enhancement to meet the ever-changing needs of…

Introduction to Internal Audit

The Introduction to Internal Audit is a four-day programme, delivered over two modules. The course explores the role of the Internal Auditor, the audit process and the relationship of the internal auditor with management, the audit committee and external audit. The course is very participative with a high emphasis on the theoretical and practical aspects…

Accounting Fundamentals

A robust system of recording transactions is the means by which we can ensure that all financial data is captured and that the final accounts can be relied upon and fully reflect all that has happened in any organisation. Double entry bookkeeping is a widely used system of recording transactions and provides the basis for…

Developing and Maintaining a Respectful and Inclusive Workplace

The Developing and Maintaining a Respectful and Inclusive Workplace workshop is designed for managers to ensure all employees feel respected in their workplace (regardless of whether they are working in the office, remotely or a combination of both).  Managers need to be cognisant of their legal and ethical responsibilities in accordance with their Dignity at Work…

Certificate in GDPR and Data Protection

Data protection compliance is a key duty of all organisations, public and private, which handle personal data. As well as the legal and regulatory impact of a serious data protection incident, the harm to trust, brand and reputation can be literally incalculable. The EU General Data Protection Regulation (GDPR) came into effect on 25 May 2018 and…

Innovation and Collaboration for Growth

The Institute of Public Administration (IPA) is delighted to announce the continuation of this seminar series aimed at Senior Public Sector Leaders. Building on our 2019 series and resulting from a co-creation exercise, we present below an exciting mix of topics, contributors and angles to the innovation and collaboration theme for 2020. Innovation and Collaboration…

Audit (and Risk) Committee Member Training

The expectations and obligations on audit committees continue to evolve in response to governance developments and the need for Boards and governing bodies to demonstrate that they are adhering to relevant audit, assurance and risk management requirements. The Audit committee charter will set out the duties of the Committee in areas such as internal control,…

Corporate Governance for State and Public Sector Bodies

Public bodies and many other organisations in receipt of public support must insure that their corporate governance frameworks are of a best practice standard and that they are in compliance with specified corporate governance codes. This course will give insights into the principles on which codes are based, provide an overview of the key issues…

Professional Certificate in Governance

The Professional Certificate in Governance is a one-year part-time programme that addresses a key area of concern to professionals in the public and private sectors. Governance is a subject used in several contexts and is a subject of much debate in Ireland and elsewhere. This programme examines governance as a set of structures and processes…

Certified Mediation Training Programme (MII Accredited)

The overall aim of the Certified Mediation Training Programme is to provide students with a comprehensive understanding of Mediation as well as expertise in mediation skills for the management of workplace and organisational conflicts and disputes. For those wishing to practice as professional mediators, this 60 hour programme is accredited by the Mediators’ Institute of…

Mediation Skills for Managers

This two-day Mediation Skills for Managers training programme is designed to give participants an understanding of conflict and different approaches to managing conflict, awareness of their own style, where mediation sits within the range of alternative dispute resolution approaches, an introduction to the theory and practice of mediation as well as an understanding of the…

Introduction to Mediation

Organisations are recognising that unresolved disputes and inappropriately managed workplace conflict impacts upon workplace effectiveness and places an on-going drain on organisational resources. Not uncommonly, cases referred to third parties for resolution do not produce satisfactory outcomes for the parties involved. There is a growing awareness that Mediation, as an alternative mechanism for dispute resolution,…

Mediation Refresher / Skills Training Day

This Mediation Skills Refresher Training Day is aimed at those who have already completed the 60 hour Certified Mediation Training Programme (as approved by the Mediators Institute of Ireland (MII)) and are planning to undertake assessment in order to qualify at Certified Member level of the MII. The main emphasis of the day will be…

Introduction to Business Process Innovation

This two-day online course provides a practical introduction to Business Process Innovation (BPI). It combines a training and workshop approach and equips participants with a structured, systematic approach to running BPI projects. As a result, participants will be better placed to achieve improved and streamlined business processes that align with public service organisations’ remits and…

Introduction to Data Protection and GDPR

Data protection is a key duty of all organisations, public and private, which handle personal data and personal sensitive data. As well as the legal and regulatory impact of a serious data protection incident, the harm to trust, brand and reputation can be significant. The EU General Data Protection Regulation (GDPR) came into effect on…

Effective Business Writing

The Programme  With the increasing emphasis in the public sector on information, organisations need excellent communicators who are capable of delivering their messages clearly and persuasively. Clear, concise writing plays a central role in the work of the organisation. Staff sometimes find writing difficult and challenging in this communication process. This course aims to develop…

Certificate in Public Procurement

The Certificate in Public Procurement is a comprehensive introduction to public procurement and focuses on best practice procurement in the public sector and the achievement of value for money within the context of Irish and European Union legislation. The course provides comprehensive detail on all aspects of the procurement process to professionals seeking to enhance…

Diploma in Health Economics

This part-time programme – the first course of its kind in Ireland – examines the economics of healthcare provision. There is a palpable need among those interested in healthcare in Ireland to understand the economic rationale behind the allocation of resources in this vital sector. To meet this need, the Diploma explores the fundamentals of…

Diploma in Public Procurement

The Diploma in Public Procurement is an advanced programme which caters for the needs of decision makers by equipping them with the skills to design and implement strategic initiatives ensuring they position and resource their procurement activity appropriately.

Finance for Non-Finance Managers

Finance for Non-Financial Managers within the Public Sector is intended to provide an overview of the main aspects of finance confronting an increasing number of individuals in public service organisations. Devolved financial management responsibilities have led to a redefinition of many roles and the establishment of many budget holders. This has led to an increased…

Certificate in Finance

The aim of the Certificate in Finance is to introduce the basic principles of finance and provide a solid grounding across the discipline. The course will incorporate the financial reporting function, which deals with recording transactions and making payments, through management accounting, which derives costs, develops budgets and reports on differences between actual expenditure and…

Certificate in International Public Financial Management

The Certificate in International Public Financial Management consists of two modules: Management Accounting and Financial Accounting. The Management Accounting module provides an introduction to the principles of costing and budgeting and their use in providing information to support management decision making. The skills and knowledge that students develop in this module are crucial in performing…

Diploma in Finance

The aim of the Diploma in Finance is to extend and deepen the understanding gained at the Certificate in Finance level. This will involve a more in-depth treatment of the key topic areas in finance and their applicability in practice.

New Manager Programme

The New Manager Programme aims to give newly appointed managers, or those moving into management roles, the key knowledge and skills necessary for success in their new roles. Learning Outcomes Upon completion of the New Manager Training, participants will: Understand management styles and the impact of different styles Be better able to prioritise work and…

Diploma in Healthcare Management

The Diploma in Healthcare Management equips students with the appropriate knowledge and personal skills to enable them to contribute effectively to the management of health services and the planning and attainment of goals and objectives

Bachelor of Arts (Hons) - Healthcare Management

This part-time programme explores public management in its various dimensions, focusing on issues that affect health and hospital services. The provision and cost of healthcare are always topical issues, and students will consider key subjects within healthcare management alongside subjects of general import to all parts of the wider public service, including law, economics, and…

Certificate in Health Services

The Certificate in Health Services offers students a comprehensive overview of the Irish Health Service, health and related legislation and the current service issues affecting the key programmes and care groups. Students can expect to obtain up to date knowledge and a practical understanding of the Health Service, at national and local levels, which will…

Diploma in Health Services Policy

The Diploma in Health Services Policy has been designed as a development of, and a follow-up to, the Certificate in Health Services. Students must have successfully completed the Certificate programme before gaining entry onto this Diploma. The Diploma is designed to amplify and build on the foundation coverage of health services and policy provided in…

Bachelor of Arts (Hons) - Human Resource Management

This part-time programme explores the subjects essential to effective human resource management. Alongside such important topics as performance management, employee relations and leadership theories, students address the fundamentals of employment law and the management of organisational change. They also take subjects of general import to all parts of the wider public service, including economics and…

Bachelor of Business Studies (Hons) - Human Resource Management

This part-time programme provides the knowledge and skills essential to modern business, focusing on human resource management. Alongside such important topics as performance appraisal, employee relations and leadership theories, students also address the fundamentals of employment law and the management of organisational change. They also study subjects of general import to modern business life, including…

CIPD Foundation Certificate in Human Resource Practice

The CIPD Foundation Certificate in Human Resources Practice is designed for those who want specialist Human Resource Management (HRM) knowledge combined with practical skills development.  Successful completion of the programme will give participants an IPA Certificate in Human Resource Management Practice and the Chartered Institute of Personnel and Development (CIPD) Foundation Level Certificate in Human Resources…

CIPD Foundation Level Diploma in Human Resources Practice

The CIPD Foundation Level Diploma in Human Resources Practice is designed for those who have already graduated or will graduate from the CIPD Foundation Level Certificate in HR Practice Programme. The Diploma Units are designed for those who want to expand their specialist Human Resource Management (HRM) knowledge combined with practical skills development. Successful completion of the programme leads…

Diploma in Human Resource Management

This part-time Diploma explains how organisations effectively manage people. It does so by examining the aims of the HRM function and by detailing its key features. It is suitable for those who have no prior knowledge of HRM but want to understand the principles, law, and practices that determine the management of staff in the…

HRM Training for Line Managers

Line managers are central to ensuring that recommendations set out in the Report of the Task Force on the Public Service Transforming Public Services – are achieved within organisations. Their knowledge and skills in relation to people management significantly impact on the organisations culture, day-to-day operations, staff performance and employee engagement. In view of the…

Introduction to Human Resource Management

This introductory Human Resource Management course, run over two modules, is of particular interest to staff that have recently been appointed to either a human resource role or department. The course has been designed to incorporate current best practice in human resource management and recent developments in employment legislation. The three day course will cover…

The Role of the Manager in the Learning and Development Lifecycle

The Role of the Manager in the Learning and Development Lifecycle is  designed to enable Line Managers to understand the link between individual learning and development requests and business goals.  Andrew Mayo, a leading HR specialist, says ‘If development programmes are not clearly linked with the organisation’s business strategy, they are not adding value. They…

Using Selection Tools for Effectiveness in Recruitment and Selection

Using Selection Tools for Effectiveness in Recruitment and Section is a one-hour webinar that is aimed at Recruitment and Selection professionals. With an ever increasing cost on a wrong hire in today’s market and a lengthy amount of time training and recruiting. Organisations need to ensure they minimise the risk of this happening. This webinar…

Bachelor of Business Studies (Hons) - Information Systems Management

This part-time programme provides the knowledge and skills essential to modern business, focusing on the effective management of information systems. Students are taught, among other things, how information systems work, strategic considerations in information systems planning, and the human role in designing and implementing those systems. They also study subjects of general import to modern…

Interview Preparation Webinar for Candidates

This Competency Based Interviewee Preparation webinar is suitable for staff at all levels of the organisation who are eager to improve their interview techniques. The programme focuses on practical interview preparation, skills development and answering styles. The aim of this webinar is to ensure that candidates have the best possible opportunity to succeed by fully…

Interview Preparation Workshop for Interview Board Members

Compentency Based Interviewer Skills Development is widely recognised as a key skills development programme for staff who will be involved in interviewing on behalf of their organisations. This interviewing may be for external recruitment or increasingly, to assess current employees suitability for promotion. This course has been modified for delivery as a five hour online…

Psychometric Testing Preparation for Candidates

With ever increasing support for the validity and utility of Psychometric Testing many organisations are using a version of a Cognitive Test or Personality Test to ensure that they acquire the right applicant. The context for this Psychometric Testing Preparation for Candidates webinar is to provide the learner with insights on how to prepare for…

Innovation and Collaboration for Growth - Seminar Series

Innovation and Collaboration for Growth is a three seminar series that provides insights into what it takes at personal, organisational and sectoral level to deliver on the goals of Our Public Service 2020. The seminar format will vary according to the topic. We will integrate case examples, visiting speakers and input from participants to complement…

Leadership in Local Government

In times of challenge and change, organisations need strong leadership. Public service transformation is now a priority issue and local authorities are set to play a key role in this transformation. Local authorities are also critical to the development of infrastructure, to stimulating economic activity and to supporting local communities. To engage successfully with these…

The Leadership Challenge for Senior Public Servants

The Leadership programme was first launched in 2005 by the Institute of Public Administration. The programme is short, intensive and delivered in three modules, with individual confidential coaching. Over three hundred senior public servants drawn from central and local government, state agencies and the health sector, have attended the programme to date.

Personal Effectiveness Programme

This online Personal Effectiveness programme is designed for those who wish to develop their personal and professional skills and build on their confidence in carrying out their roles effectively, efficiently and professionally. You will acquire insights, techniques, and tools to strengthen your personal resilience and confidence in dealing with a variety of situations, learn about…

Coaching Skills for Managers

Relationships are built on understanding between people.  Positive relationships, based on trust, help create high performing teams and cultures.  Relationships based on open, honest communication enable a focus on a common purpose.  Open, honest engagement supports effective problem solving and builds resilience at the individual and collective level to meet organisational challenges more effectively. There…

Freedom of Information for Decision Makers

Freedom of Information for Decision Makers is an intensive online course for people charged with making decisions in relation to applications for information under the Freedom of Information Act 2014, which was enacted on 14 October 2014.  Reference will also be made where appropriate to the repealed FOI legislation (1997 and 2003) and to Data…

Managing Meetings

The Managing Meetings workshop aims to take the pain out of meetings and to introduce staff to the principles and techniques involved. Meetings are an important and integrated part of organisational communication consultation, debate and decision-making. Organisations need effective meetings but these do not happen without correct procedures, preparation and planning. The workshop will focus…

Managing Virtual Teams Effectively

Making a virtue of necessity we can say some of the benefits from having virtual teams can include reduced costs; less frustrating commutes for staff and potentially increased productivity. However, there are potential serious downsides to running virtual teams and these include poor communication, issues with technology, the exposure of poor leadership and management engagement,…

Bachelor of Business Studies (Hons) - Marketing

This part-time programme provides the knowledge and skills essential to modern business, focusing on marketing concepts and practices. Students receive instruction in the key areas of the marketing function, including information analysis, communications, and marketing strategy. They also study subjects of general import to modern business life, including financial management, business policy, and project management.

Diploma in Marketing

This part-time Diploma explains and analyses the components of effective marketing. It does so by exploring the basic principles and techniques that contemporary marketers are expected to understand and apply. Suitable for those with no prior knowledge of this subject, it will consider both the position of the marketing function in modern organisations and the…

Grievance and Discipline Management

Maintaining healthy employee relations in an organisation is a pre-requisite for organisational success. Employee relations generally deal with avoiding and resolving issues concerning individuals which might arise out of or influence the work situation. The Grievance and Discipline Management workshop is designed for HR Practitioners and Line Managers to equip them with the knowledge, skill…

GDPR course (A Project Management Approach)

This two-day GDPR course is designed for Data Protection Officers (DPO) and those charged with the responsibility of implementing GDPR in their organisation.  The course is led by an experienced Project Manager and Certified DPO, who brings to bear both a wealth of experience in project management coupled with an understanding of the specific needs…

GDPR Training (A Project Management Approach)

This two-day GDPR Training course is designed for Data Protection Officers (DPO) and those charged with the responsibility of implementing GDPR in their organisation.  The course is led by an experienced Project Manager and Certified DPO, who brings to bear both a wealth of experience in project management coupled with an understanding of the specific…

PRINCE2 2017® Foundation Exam Preparation Course and Certification

PRINCE2 2017® is a well-established project management methodology used in business and government. It provides a proven best practice model that helps ensure project delivery is on time, on budget, of high quality and meets customer requirements. The PRINCE2 2017® Foundation Exam Preparation Course and Certification is a three-day intensive, instructor-led online course designed to…

PRINCE2® for Project Boards: Project Governance

Significant risk is attached to all projects. These can include missed deadlines, scope creep, poor quality, failure to deliver to the customer needs and so on. Our experience has shown that this can have a severe impact on budgets, organisational and personal reputation and a consequential impact on other related projects and programmes. This then…

PRINCE2® Practitioner Exam Preparation Course and Certification

PRINCE2 2017® is a well-established project management methodology used in business and government. It provides a proven best practice model that helps ensure project delivery is on time, on budget, of high quality and meets customer requirements. The PRINCE2® Practitioner Course and Certification is a comprehensive two-day intensive, instructor-led online course designed to give participants an…

Project Management in Practice

Project management skills have never been more in demand. There is a clear need for a shift in the public service to a project management approach to effectively deliver on business plans. Properly implemented, the project management approach ensures understanding, focus, confidence, oversight and success. This two-day project management in practice training programme is designed…

Managing Information Systems: Providing Practical Solutions to Housing Practitioners

Managing Information Systems: Providing Practical Solutions to Housing Practitioners is a one-day course that is aimed at staff working in Housing Sections of Local Authorities. This intensive training course will be of particular relevance to those who work on the coalface of Housing. Participants may work as line managers or Team Members who work with…

Understanding the Financial Reports of Public Bodies

Published accounts are the backbone of the accountability and reporting system used in the public, semi-state and private sectors. The information contained in these reports is critical for those charged with the responsibility of monitoring agency performance. However, this information is only useful where it can be interpreted accurately and in the correct context. Understanding…

Code of Practice for the Governance of State Bodies 2016

The updated revised Code of Practice for the Governance of State Bodies has applied from 1 September 2016. This is the key guidance document on the corporate governance expectations of State Bodies and other organisations operating to state body and public sector norms. The Code updates and expands on the previous code with additional guidance…

LinkedIn Fundamentals for Public Servants

LinkedIn Fundamentals for Public Servants is a one-day Specialist-Led online course that will give participants the practical skills and knowledge to successfully use LinkedIn – the world’s most important business and professional social media network. Upon completion of this LinkedIn Fundamentals for Public Servants course, participants will: Have used key practical steps and exercises to…

Social Media Strategies for Public Sector Organisations

This two-day online Social Media Strategies course has been designed specifically for the Irish Public Sector to enable staff to produce an effective strategy for managing social media and to significantly improve communication and engagement. The course is led by an experienced social media practitioner and is designed for staff responsible for the oversight and/or…

Managing People

The Managing People programme will help participants gain an understanding of the responsibilities of managing and supervising others and will focus on key skills of people management. This will be of benefit to supervisors and line managers who wish to acquire the skills of effective day-to-day people management. At the end of the programme, participants…

Time Management

Using time well improves our overall effectiveness and adds to the quality of life. However, the management of time continues to be a serious dilemma for many people today despite our apparent familiarity with many of the practical approaches and techniques. This Time Management workshop provides participants with a range of approaches and techniques including:…

Certificate in Business Studies

This part-time programme explores the subjects essential to modern business practice. It seeks to give students a solid grounding in topics of lasting relevance to business life, enabling them to become competent in four key business functions. It has long proved an ideal choice for a diverse set of professional learners.

CIPD Foundation Certificate and Diploma in Learning and Development

The CIPD Foundation Certificate and Diploma in Learning and Development is designed for those who want specialist knowledge combined with practical skills development to underpin their contribution to Learning and Development within their organisations. It is ideal for anyone with coaching and training responsibilities. Successful completion of the programme leads to the Chartered Institute of…

Legislative Training Programme for Local Authority Staff

The Legislative Training Programme was piloted in South Dublin County Council in 2008. Since 2008, the programme has been delivered in a number of local authorities including: Galway County Council, Kildare County Council, Kilkenny County Council, Louth County Council, Offaly County Council and Westmeath County Council.

Minute Taking for Meetings

In this era of corporate governance and accountability, Minute Taking is a responsible position that requires individuals who can take clear, brief, easy to read and accurate recordings of decisions and actions. This two hour online Minute Taking for Meetings workshop is interactive and involves some skills practice. At the end of this workshop, participants…

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