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Institute of Public Administration

57-61 Lansdowne Road,, Ballsbridge, Ballsbridge, Dublin, Ireland. Eircode: D04 TC62

Institute of Public Administration (IPA) – one of Ireland s most eminent higher learning institutions – specialises in part-time courses in public administration, public management and general management and offers a range of programmes from short training courses and organisational development interventions to accredited Certificate, Diploma and Degrees. Whether you are looking for a short skills development course or a longer term accredited programme, the IPA can meet your development needs. The Institute of Public Administration is Ireland’s only public service development agency focused exclusively on public sector development. It delivers its service through:
– education and training, building people s capability to meet challenges
– direct consultancy, solving problems and helping plan and shape the future

We tailor our services and courses to the particular needs of the public service however our services are also delivered to the private sector. Our blend of skill and experience means that we can develop and offer a service which meets public service needs precisely and effectively. Whilst our services are delivered mainly to clients in the Irish Public Service, we have a strong reputation and demand for our services internationally also.

The Institute is a recognised college of University College Dublin and also offers a range of professional qualifications including CIPD, CIPFA, Mediators Institute of Ireland, PRINCE2, CompTIA, Microsoft.

Online specialist led training courses, webinars and education programmes are now available.

Accounting Fundamentals

A robust system of recording transactions is the means by which we can ensure that all financial data is captured and that the final accounts can be relied upon and fully reflect all that has happened in any organisation. Double entry bookkeeping is a widely used system of recording transactions and provides the basis for…

Managing the Performance of My Team

Performance management is a process which contributes to the effective management of individuals and teams in order to achieve high levels of organisational performance. As such, it establishes a shared understanding about what is to be achieved and an approach to leading and developing people which will ensure that it is achieved.   Remote working (or…

Certificate in Audit Skills

The aim of the Certificate in Audit Skills (CAS) is to develop the skills and knowledge of public sector internal auditors in order to carry out effective audits and make a greater contribution to the governance of their organisations. The Certificate is an issues-based course focused on skills enhancement to meet the ever-changing needs of…

Introduction to Internal Audit

The Introduction to Internal Audit is a four-day programme, delivered over two modules. The course explores the role of the Internal Auditor, the audit process and the relationship of the internal auditor with management, the audit committee and external audit. The course is very participative with a high emphasis on the theoretical and practical aspects…

Dignity at Work: Bullying and Harassment Awareness

The Dignity at Work: Bullying and Harassment Awareness workshop is designed for managers to ensure all employees feel respected in their workplace (regardless of whether they are working in the office, remotely or a combination of both).  Managers need to be cognisant of their legal and ethical responsibilities in accordance with their Dignity at Work…

The Role of the Contact Person in the Dignity at Work Process

A new Code of Practice for Employers and Employees on the Prevention and Resolution of Bullying at Work written by the Workplace Relations Commission (WRC) and the Health and Safety Authority (HSA) has been in place since December 2020 (S.I. 674 of 2020, Industrial Relations Act 1990). The role of the Contact Person, Support Contact…

Professional Certificate in Governance

The Professional Certificate in Governance is a one-year part-time programme that addresses a key area of concern to professionals in the public and private sectors. Governance is a subject used in several contexts and is a subject of much debate in Ireland and elsewhere. This programme examines governance as a set of structures and processes…

Certified Mediation Training Programme (MII Accredited)

The overall aim of the Certified Mediation Training Programme is to provide students with a comprehensive understanding of Mediation as well as expertise in mediation skills for the management of workplace and organisational conflicts and disputes. For those wishing to practice as professional mediators, this 60 hour programme is accredited by the Mediators’ Institute of…

Mediation Skills for Managers

This three-day Mediation Skills for Managers training programme is designed to give participants an understanding of conflict and different approaches to managing conflict, awareness of their own style, where mediation sits within the range of alternative dispute resolution approaches, an introduction to the theory and practice of mediation as well as an understanding of the…

Introduction to Business Process Innovation

This two-day online course provides a practical introduction to Business Process Innovation (BPI). It combines a training and workshop approach and equips participants with a structured, systematic approach to running BPI projects. As a result, participants will be better placed to achieve improved and streamlined business processes that align with public service organisations’ remits and…

Code of Practice for the Governance of State Bodies 2016

The updated revised Code of Practice for the Governance of State Bodies has applied from 1 September 2016. This is the key guidance document on the corporate governance expectations of State Bodies and other organisations operating to state body and public sector norms. The Code updates and expands on the previous code with additional guidance…

Corporate Governance for State and Public Sector Bodies

Public bodies and many other organisations in receipt of public support must insure that their corporate governance frameworks are of a best practice standard and that they are in compliance with specified corporate governance codes. This course will give insights into the principles on which codes are based, provide an overview of the key issues…

Quality Customer Service

Quality Customer Service is a one-day course that is designed to equip participants with the skills and knowledge of how to provide quality customer service in the course of their daily work. The course aims to instil an ethos of exceptional customer service into the culture and workings of an organisation. It will focus attention…

Quality Customer Service

Quality Customer Service Course is a one-day course that is designed to equip participants with the skills and knowledge of how to provide quality customer service in the course of their daily work. The course aims to instill an ethos of exceptional customer service into the culture and workings of an organisation. It will focus…

Certificate in GDPR and Data Protection

Data protection compliance is a key duty of all organisations, public and private, which handle personal data. As well as the legal and regulatory impact of a serious data protection incident, the harm to trust, brand and reputation can be literally incalculable. The EU General Data Protection Regulation (GDPR) came into effect in May 2018…

Introduction to Data Protection and GDPR

Data protection is a key duty of all organisations, public and private, which handle personal data and personal sensitive data. As well as the legal and regulatory impact of a serious data protection incident, the harm to trust, brand and reputation can be significant. The EU General Data Protection Regulation (GDPR) came into effect on…

Employment Law - The Law and Practice of Remote Working

The impact of Covid-19 on the employment relationship has been enormous. Remote working is normalised and some employers and some employees want it to stay. As the Oireachtas considers the Working from Home (Covid-19) Bill 2020, the focus is on what steps employers can take to ensure legal compliance and future proof their remote working…

Employment Law Essentials

HRM professionals and line managers with people management responsibilities need to be familiar with the principles of employment law and the key obligations and constraints placed on them in managing the employment relationship. Learning Outcomes Upon completion of this online Employment Law Essentials workshop participants will: Have a practical understanding of employment law at the…

Certificate in Public Procurement

The Certificate in Public Procurement is a comprehensive introduction to public procurement and focuses on best practice procurement in the public sector and the achievement of value for money within the context of Irish and European Union legislation. The course provides comprehensive detail on all aspects of the procurement process to professionals seeking to enhance…

Diploma in Public Procurement

The Diploma in Public Procurement is an advanced programme which caters for the needs of decision makers by equipping them with the skills to design and implement strategic initiatives ensuring they position and resource their procurement activity appropriately.

Finance for Non-Finance Managers

Finance for Non-Financial Managers within the Public Sector is intended to provide an overview of the main aspects of finance confronting an increasing number of individuals in public service organisations. Devolved financial management responsibilities have led to a redefinition of many roles and the establishment of many budget holders. This has led to an increased…

Certificate in Finance

The aim of the Certificate in Finance is to introduce the basic principles of finance and provide a solid grounding across the discipline. The course will incorporate the financial reporting function, which deals with recording transactions and making payments, through management accounting, which derives costs, develops budgets and reports on differences between actual expenditure and…

Certificate in Management and Financial Accounting

The Certificate in Management and Financial Accounting (previously the Certificate in International Public Financial Management) consists of two modules: Management Accounting and Financial Accounting. The Management Accounting module provides an introduction to the principles of costing and budgeting and their use in providing information to support management decision making. The skills and knowledge that students…

Diploma in Finance

The aim of the Diploma in Finance is to extend and deepen the understanding gained at the Certificate in Finance level. This will involve a more in-depth treatment of the key topic areas in finance and their applicability in practice.

Introduction to Fraud and Control in Organisations

This Introduction to Fraud and Control in Organisations webinar will provide an introduction to the concept of fraud and key controls in organisations.  The session will consider the concept of the fraud triangle, the characteristics of fraud and the opportunities that may exist in organisations as well as key elements of an anti fraud policy.…

Moving into Management

Moving into management requires the learning of a new sets of skills in order to successfully transition from individual contributor to leader and manager. This two day Moving into Management programme will help participants gain an understanding of the role of the manager and the skills and competencies required for effective leadership.  The course will focus…

Diploma in Healthcare Management

The Diploma in Healthcare Management equips students with the appropriate knowledge and personal skills to enable them to contribute effectively to the management of health services and the planning and attainment of goals and objectives

Managing Your Personal Safety at Work

Physical violence and verbal abuse are acknowledged workplace problems which can have significant negative consequences for employers and employee health. Although instances of verbal abuse and threats to personal safety are common in many workplaces, incidents of physical attacks are quite rare. The aim of the Managing your Personal Safety at Work workshop, is to…

Bachelor of Arts (Hons) - Healthcare Management

This part-time programme explores public management in its various dimensions, focusing on issues that affect health and hospital services. The provision and cost of healthcare are always topical issues, and students will consider key subjects within healthcare management alongside subjects of general import to all parts of the wider public service, including law, economics, and…

Certificate in Health Services

The Certificate in Health Services offers students a comprehensive overview of the Irish Health Service, health and related legislation and the current service issues affecting the key programmes and care groups. Students can expect to obtain up to date knowledge and a practical understanding of the Health Service, at national and local levels, which will…

Diploma in Health Services Policy

The Diploma in Health Services Policy has been designed as a development of and a follow-up to the Certificate in Health Services. Students must have successfully completed the Certificate programme before gaining entry onto this Diploma. The Diploma is designed to amplify and build on the foundation coverage of health services and policy provided in…

Professional Diploma in Health Economics

The Professional Diploma in Health Economics – the first course of its kind in Ireland – is a one-year, part-time programme that examines the economics of healthcare provision. There is a palpable need for those interested in healthcare in Ireland to understand the economic rationale behind the allocation of resources in this vital sector. To…

Bachelor of Arts (Hons) - Human Resource Management

This part-time programme explores the subjects essential to effective human resource management. Alongside such important topics as performance management, employee relations and leadership theories, students address the fundamentals of employment law and the management of organisational change. They also take subjects of general import to all parts of the wider public service, including economics and…

Bachelor of Business Studies (Hons) - Human Resource Management

This part-time programme provides the knowledge and skills essential to modern business, focusing on human resource management. Alongside such important topics as performance appraisal, employee relations and leadership theories, students also address the fundamentals of employment law and the management of organisational change. They also study subjects of general import to modern business life, including…

CIPD Foundation Certificate in People Practice

The primary purpose of the CIPD Foundation Certificate in People Practice qualification is to develop participants’ knowledge and skills and to build their expertise, confidence and credibility to deliver value in their organisations and to the people served by Human Resources (HR) and Learning and Development (L&D) professionals. This qualification will give participants a solid foundation…

Diploma in Human Resource Management

This part-time Diploma explains how organisations effectively manage people. It does so by examining the aims of the HRM function and by detailing its key features. It is suitable for those who have no prior knowledge of HRM but want to understand the principles, law, and practices that determine the management of staff in the…

Domestic Violence and Abuse - Its impact in the Workplace

Domestic Violence and Abuse (DVA) – Its impact in the Workplace is a self directed eLearning course for HR Managers, People Managers, Trusted Colleagues and Friends across the Public Service and beyond who will gain valuable insights into how to recognise, respond and refer a colleague who may be experiencing domestic violence and abuse.  It…

HRM Training for Line Managers

Line Managers have a very important role to play, not only in managing people and operations day-to-day, but also in implementing HR and other organisational policies and in supporting their team’s development and fostering a culture of staff performance, positive employee relations and employee engagement.  It is also the case that Line Managers should play…

Training Needs Analysis / Learning Needs Analysis

Training Needs Analysis / Learning Needs Analysis is a one day online course designed to equip Training, Learning & Development, Human Resource and Line Management personnel to understand which training needs arise in organisations and where there are gaps in knowledge, skills and behaviours among staff members. This online course is designed to identify the…

Bachelor of Business Studies (Hons) - Information Systems Management

This part-time programme provides the knowledge and skills essential to modern business, focusing on the effective management of information systems. Students are taught, among other things, how information systems work, strategic considerations in information systems planning, and the human role in designing and implementing those systems. They also study subjects of general import to modern…

Competency Based Shortlisting in Recruitment and Selection

With ever increasing number of applicants applying for positions in the Civil & Public Service, to stay as employer of choice we have to demonstrate that our Recruitment and Selection process including Desk Shortlisting is Transparent, Consistent, Fair and based on both best practice and merit. Competency Based Shortlisting in Recruitment and Selection is an…

Interview Preparation for Candidates

This Capability Based and Competency Based Interviewee Preparation workshop is suitable for staff at all levels of the organisation who are eager to improve their interview techniques. The programme focuses on practical interview preparation, skills development and answering styles. The aim of this workshop is to ensure that candidates have the best possible opportunity to…

Interview Preparation Workshop for Interview Board Members

Competency Based Interviewer Skills Development is widely recognised as a key skills development programme for staff who will be involved in interviewing on behalf of their organisations. This interviewing may be for external recruitment or increasingly, to assess current employees suitability for promotion. This course has been modified for delivery as a five hour online…

Psychometric Testing Preparation for Candidates

With ever increasing support for the validity and utility of Psychometric Testing many organisations are using a version of a Cognitive Test or Personality Test to ensure that they acquire the right applicant. The context for this Psychometric Testing Preparation for Candidates webinar is to provide the learner with insights on how to prepare for…

Whistleblowing and the Protected Disclosures Act 2014

Whistleblowing and the Protected Disclosures Act 2014* is a half day workshop that will look at the legislation and guidance in the area of whistleblowing and protected disclosures, particularly in light of the changes to the regime brought by the Protected Disclosures (Amendment) Act 2022. There will be a focus on the procedures that are required…

Personal Resilience and Wellbeing

Building Resilience has probably never been more important and yet many of us struggle to stay resilient in the face of difficult situations, pressure and stress. Increasing personal resilience in our work and personal lives means having a greater openness to change, avoiding our ‘thinking traps’ and engaging in a positive mindset. This course will give the…

Freedom of Information for Decision Makers

Freedom of Information for Decision Makers is an intensive one day course for people charged with making decisions in relation to applications for information under the Freedom of Information Act 2014, which was enacted on 14 October 2014.  Reference will also be made where appropriate to the repealed FOI legislation (1997 and 2003) and to…

Unconscious Bias Awareness

This three hour Unconscious Bias Awareness workshop will introduce attendees to the concept of Unconscious Bias with a focus on the workplace. This general awareness session will introduce / build on attendees understanding of Unconscious Bias and enable them to: Understand What is unconscious bias and what are possible triggers? We will consider the impact of…

Bachelor of Business Studies (Hons) - Marketing

This part-time programme provides the knowledge and skills essential to modern business, focusing on marketing concepts and practices. Students receive instruction in the key areas of the marketing function, including information analysis, communications, and marketing strategy. They also study subjects of general import to modern business life, including financial management, business policy, and project management.

Diploma in Marketing

This part-time Diploma explains and analyses the components of effective marketing. It does so by exploring the basic principles and techniques that contemporary marketers are expected to understand and apply. Suitable for those with no prior knowledge of this subject, it will consider both the position of the marketing function in modern organisations and the…

Fundamentals of Programme Management

Public Servants are faced with increasing expectations, shifting priorities as well as an increasingly complex, ambiguous and uncertain environment. Delivering government strategy requires a capability in project, programme and portfolio management. This Programme Management Fundamentals course focuses on the unique challenges and opportunities of delivering complex programmes in the public sector. It draws on the…

PRINCE2 2017® Foundation Exam Preparation Course and Certification

PRINCE2 2017® is a well-established project management methodology used in business and government. It provides a proven best practice model that helps ensure project delivery is on time, on budget, of high quality and meets customer requirements. The PRINCE2 2017® Foundation Exam Preparation Course and Certification is a three-day intensive, instructor-led course designed to teach…

PRINCE2® for Managers

Significant risk is attached to all projects. These can include missed deadlines, scope creep, poor quality, failure to deliver to the customer needs and so on. Our experience has shown that this can have a severe impact on budgets, organisational and personal reputation and a consequential impact on other related projects and programmes. This then…

PRINCE2® Practitioner Exam Preparation Course and Certification

PRINCE2 2017® is a well-established project management methodology used in business and government. It provides a proven best practice model that helps ensure project delivery is on time, on budget, of high quality and meets customer requirements. The PRINCE2® Practitioner Course and Certification is a comprehensive two-day intensive, instructor-led online course designed to give participants an…

Project Management in Practice

Project management skills have never been more in demand. There is a clear need for a shift in the public service to a project management approach to effectively deliver on business plans. Properly implemented, the project management approach ensures understanding, focus, confidence, oversight and success. This two-day project management in practice training programme is designed…

Public Spending Code: Carrying out a Financial Analysis

The Public Spending Code (2019) was updated in November 2021 to include the steps necessary to conduct a financial analysis for proposals under and over €1 million. This training delivers the provision in this update. This programme, Public Spending Code: Carrying out a Financial Analysis (November 2021 update), builds on our general Public Spending Code course and…

Public Spending Code: Introduction to Capital Projects

This course is intended to introduce the Public Spending Code (PSC) for Capital Projects. The programme will address the commitments to complete the framework for capital projects by identifying the roles and responsibilities of the stakeholders and taking the participants through the requirements of delivery of each stage of the framework. Learning Outcomes On completion…

Understanding the Financial Reports of Public Bodies

Published accounts are the backbone of the accountability and reporting system used in the public, semi-state and private sectors. The information contained in these reports is critical for those charged with the responsibility of monitoring agency performance. However, this information is only useful where it can be interpreted accurately and in the correct context. Understanding…

Audit (and Risk) Committee Member Training

The expectations and obligations on audit committees continue to evolve in response to governance developments and the need for Boards and governing bodies to demonstrate that they are adhering to relevant audit, assurance and risk management requirements. The Audit Committee charter will set out the duties of the Committee in areas such as internal control,…

Legislative Training Programme for Local Authority Staff

This Legislative Training Programme is available for delivery in-house on request as an online course for Irish Local Authorities.  Please contact the IPA if you are interested in running this course in your Local Authority. The modular programme addresses legislation pertaining to the areas of Housing, Planning, Environment, Water and Roads & Transportation Services. Participants…

Social Media Strategies for Public Sector Organisations

This two-day online Social Media Strategies course has been designed specifically for the Irish Public Sector to enable staff to produce an effective strategy for managing social media and to significantly improve communication and engagement. The course is led by an experienced social media practitioner and is designed for staff responsible for the oversight and/or…

Managing People

The Managing People programme will help participants gain an understanding of the responsibilities of managing and supervising others and will focus on key skills of people management such as motivation, communication, delegation, performance management and conflict resolution. This will be of benefit to staff who are currently in a managerial or supervisory role, who wish…

Time Management

Using time well improves our overall effectiveness and adds to the quality of life. However, the management of time continues to be a serious dilemma for many people today despite our apparent familiarity with many of the practical approaches and techniques. This Time Management workshop provides participants with a range of approaches and techniques including:…

Certificate in Business Studies

This part-time programme explores the subjects essential to modern business practice. It seeks to give students a solid grounding in topics of lasting relevance to business life, enabling them to become competent in four key business functions. It has long proved an ideal choice for a diverse set of professional learners.

Minute Taking for Meetings

In this era of corporate governance and accountability, Minute Taking is a responsible position that requires individuals who can take clear, brief, easy to read and accurate recordings of decisions and actions. This two hour online Minute Taking for Meetings workshop is interactive and involves some skills practice. At the end of this workshop, participants…

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Institute of Public Administration
57-61 Lansdowne Road,
Ballsbridge, Ballsbridge, Dublin
Ireland
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