Total Quality Management courses in Ireland

Poor workplace communication skills is more than simply an irritant. Paul Golden writes on how it can have a direct impact on the efficiency of the organisation, employee productivity and revenue. Communication in the workplace is the key to a successful business. Most businesses can do more to ensure their organisation has effective lines of […]

Being able to manage situations in the workplace where conflict is in play is a very important element of management and leadership development in your career. Organisations need leaders, and future leaders, who are able to identify, adapt to and resolve issues of conflict to ensure they present no strategic threat to the development of […]

Planning, scheduling and meeting deadlines is something that we all grapple with for the majority of our professional lives. Whether they be manual or electronic, you have likely tried multiple methods of organising your work-week, with varying degrees of success. While, during the pandemic, we may have more time on our hands than we need, […]

As a business evolves, those that work within it, at all levels become part of a unique community. Those that accompany the business on its journey are almost as critical to its success as those who established it. Investing in developing your staff through supports such as mentorships have strong long term benefits for what […]

The latest Ibec Founders Report shines a light on the struggles facing many businesses in the current climate, including the barriers to growth being faced by entrepreneurs and founder-led enterprises in Ireland. The biggest problems were identified as access to funding, the need for digital skills and support necessary to compete in the market, and […]

In her popular series that looks at the trials and tribulations of a trainer, Monica Murphy helps a group of engineers to acquire presentation skills. Giving a presentation is one of the most useful skills anyone can have. The ability to apply it to numerous different situations in both a professional and personal capacity is one of […]

Customers are at the heart of everything, whatever sector your business is in. Customers aren’t an automatic right for a business, they constantly need to be nurtured, increased and retained. Like people’s habits of consumption, purchase and usage, Customer Service trends continue to evolve and modify in line with market trends. That’s why a focus […]

Once you have identified the type of job you are interested in, the challenge is to get it. This takes planning – you will need to create an arresting CV, for a start. Employers and HR managers receive hundreds of CVs every year, so if yours is confusing or badly laid out then chances are […]

Business Management is a skill essential to harnessing, improving and reviewing performance for, or from within, your company/organisation. Business management is a continuous process of communication between a supervisor and an employee that occurs throughout the year, in support of accomplishing the strategic objectives of the organisation. The communication process includes clarifying expectations, setting objectives, […]

Few words in the English language are as misappropriated as often as the word strategy. While most think they know what it means, the majority have very little idea as to how a successful strategy should be planned and implemented. Let’s take a look at a few tips on how a strategy can be effectively […]