Business Relationship Management Courses

By Gemma Creagh - Last update


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A business relationship manager, or BRM, acts as a liaison between IT and other business units in the organisation. As departments increasingly rely on technology, organisations often find they need to establish stronger communication between IT and outside business units. Training in business relationships, typically for a senior-level professional, provides a wide range of experience, hard and soft skills and theory to help you build and expand your business relationship skills.

What are Business Relationship Courses?

By doing a training course in business relationship management, you will develop a deep understanding of the IT department and also the skills needed to effectively communicate with multiple business units and to understand their needs when it comes to technology. You will learn how to be the main point of contact between IT, HR, finance, marketing and other departments that rely heavily on technology for daily business. In business relations you will work with colleagues on a strategic level, overseeing the relationship between IT and multiple departments or you might work in one specific business unit..
BRMs are integral to organisations that are trying to drive towards collaboration and a culture of creativity, innovation and value that reflects the business strategy as a whole. It’s a vital role for companies that have traditionally kept technology separate from the rest of the organisation.

Course Content Includes

Business Relationship Managers are integral to organisations that are trying to drive towards collaboration and a culture of creativity, innovation and value that reflects the business strategy as a whole. It’s a vital role for companies that have traditionally kept technology separate from the rest of the organisation.

  • How to coach business leaders on how to communicate to IT about what they need to improve business performance.
  • Developing multi-year business capability roadmaps and plans.
  • Reviewing business relationship requirements with management and business transformation teams.
  • Developing realistic initiatives within the scope of the business to deliver.
  • Communicating with business leadership to evaluate joint initiatives and proposals to see how they align with business priorities.
  • Identifying business value when developing ideas with a focus on digital awareness, risk assessment, business continuity and business capability requirements.
  • How to identify strategic business function opportunities in both the short-term and long-term.
  • Build and manage a relationship team to oversee the development of the plan across the organisation.
  • How to engage with project leads and stakeholders from each business unit to ensure they understand the objectives for joint strategic efforts.
  • Maintaining creativity and innovation by staying on top of industry trends.
    Ensuring all initiatives align with corporate strategy.

What you Will Learn

Training in business relationship management will help you develop a wide range of soft skills to help foster communication within organisations, you’ll gain a wider understanding of the IT side of the business, as well as several business units throughout the organisation.
Some of the skills you will develop include:

  • Relationship-building and diplomacy
  • Strategic thinking
  • Strong communication skills
  • Negotiating and problem-solving skills
  • Leadership skills
  • Ability to be collaborative and to encourage collaboration
  • Ability to focus on business value results instead of solutions
  • Writing, speaking and presenting skills
  • Enhanced understanding of IT, HR and finance

Why it Delivers

If you are just getting started in your career, training will help position you for for entry-level and junior-level BRM positions. But if you’ve worked in IT or in another relevant department, that will be valuable work experience for your resume. If you’re more experienced in your career, you can look to more senior-level BRM positions that often require anywhere from five to 10 years of experience in a relevant industry or role. You can earn industry standard certifications relating to business management which can position you for further advancement or promotion within your existing company or provide you with a stepping stone for other career opportunities.



Gemma Creagh

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