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Microsoft Powerpoint remains one of the most reliable office tools in relating to presenting information in a way that’s easy for the audience to digest. Although there have been a host of web-based competitors, Powerpoint remains one of the most accessible, flexible and reliable presentation tools on the market. For those in corporate position, and […]
In her popular series that looks at the trials and tribulations of a trainer, Monica Murphy helps a group of engineers to acquire presentation skills. Giving a presentation is one of the most useful skills anyone can have. The ability to apply it to numerous different situations in both a professional and personal capacity is one of […]
This article will introduce the trainer to the world of persuasion. Successful trainers need to influence learners to create a positive learning experience. We also show you how to adopt a more influencing style in your training workshops and indeed in your life! Persuasion is not manipulation When most people hear the word persuasion they think […]
Customers are at the heart of everything, whatever sector your business is in. Customers aren’t an automatic right for a business, they constantly need to be nurtured, increased and retained. Like people’s habits of consumption, purchase and usage, Customer Service trends continue to evolve and modify in line with market trends. That’s why a focus […]
Is return on investment analysis really worth the effort? Donald H Taylor does not think so, and his article cautions fellow trainers and their clients to steer clear of this troublesome issue. Wouldn’t it be wonderful if we could prove training’s value in money terms? Sure, really wonderful. So why don’t we do it? A […]
Phillip Khan-Panni, MBA, FPSA and ATM, discusses the many reasons why cross-cultural training is important to every business. The whiskey liqueur, Irish Mist, is sold around the world, but had limited success in Germany. Clairol’s curling iron, the Mist Stick, also failed in that country. The reason was the same for both products – mist is […]
The clamour of shows, product releases, conferences and exhibitions makes it hard for people to notice your corporate event. That’s true, even of your target audience. Good publicity can be the difference between success and failure. Luckily we have is a simple step-by-step process to ensure your event is a success. STEP 1: PREPARATION Designate a […]
Teamwork training helps both individuals and groups to focus on what is important, rewarding and productive when it comes to working together. Teamwork training builds on the natural human instinct to be part of a group and to defend that group from other groups and other influences. It is also natural for people to defend […]
No matter what the area of business, it is people that are at the core of it. For any organisation to be successful, whatever the scale or the size, it is vital to have the right people in the right positions doing the right jobs and being happy in their work. Without that, there is […]
Negotiation is something which everyone does at some point in their professional lives, either regularly or on occasion. Most people would realise that they could do it better. Negotiating, and reaching an agreement, permeates every aspect of almost every and is a highly valued skill critical to success. A negotiating skills programme focuses on the […]
