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Is return on investment analysis really worth the effort? Donald H Taylor does not think so, and his article cautions fellow trainers and their clients to steer clear of this troublesome issue. Wouldn’t it be wonderful if we could prove training’s value in money terms? Sure, really wonderful. So why don’t we do it? A […]
The onset of the pandemic has propelled managers, leaders and business owners into the slightly surreal world of sustained remote performance management. With the rapid onset of societal lockdowns, organisations were forced to make this transition quickly, and for the most part, without dedicated preparation or training. Let’s take a look at some of the […]
This article will introduce the trainer to the world of persuasion. Successful trainers need to influence learners to create a positive learning experience. We also show you how to adopt a more influencing style in your training workshops and indeed in your life! Persuasion is not manipulation When most people hear the word persuasion they think […]
Customers are at the heart of everything, whatever sector your business is in. Customers aren’t an automatic right for a business, they constantly need to be nurtured, increased and retained. Like people’s habits of consumption, purchase and usage, Customer Service trends continue to evolve and modify in line with market trends. That’s why a focus […]
Excel is one of the most ubiquitous software packages in the world, enabling businesses of vastly different scales to perform both basic and complex financial calculations and data driven analysis. Learning how to utilise the vast capabilities of Excel is a very valuable toolset for either your own professional development or that of your employees. […]
Lifelong learning, upskilling and continuous professional development are more important than ever before. Business and technologies are changing. As a result, it has become crucial for employees to upskill. You may have thought you were through with learning once you finished formal education, but it is unlikely to be the case. An educated workforce attracts […]
The Evolution of Work: with technology continuing to transform the workplace, it is imperative that those in management prepare for new ways of working. Technology such as artificial intelligence are driving massive changes within all levels of business, from recruitment to workflow to delivery. These of course have an impact on how management and employees […]
Teamwork training helps both individuals and groups to focus on what is important, rewarding and productive when it comes to working together. Teamwork training builds on the natural human instinct to be part of a group and to defend that group from other groups and other influences. It is also natural for people to defend […]
Training and mentoring programs provide in effective communication provides students with the skills and knowledge to further their personal development in terms of communication. The training consists of seminars, workshops and group work sessions to give students foundational, practical and applicable knowledge. Effective communication ensures clear expectations are set between the student and mentor. To […]
Few words in the English language are as misappropriated as often as the word strategy. While most think they know what it means, the majority have very little idea as to how a successful strategy should be planned and implemented. Let’s take a look at a few tips on how a strategy can be effectively […]