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Customers are at the heart of everything, whatever sector your business is in. Customers aren’t an automatic right for a business, they constantly need to be nurtured, increased and retained. Like people’s habits of consumption, purchase and usage, Customer Service trends continue to evolve and modify in line with market trends. That’s why customer service […]
Is return on investment analysis really worth the effort? Donald H Taylor does not think so, and his article cautions fellow trainers and their clients to steer clear of this troublesome issue. Wouldn’t it be wonderful if we could prove training’s value in money terms? Sure, really wonderful. So why don’t we do it? A […]
Continuing Professional Development or CPD is the process of continual learning. Professionals undertake CPD to keep up to date with changes in their field, as well as learn new skills, and develop their knowledge or experience. Certain industries and professional bodies require or encourage their members to undertake a certain number of CPD hours every year […]
Finding the right staff – and especially retaining them – is crucial for every company. One way to ensure you are getting the best out of your workforce is to invest in employee training. No matter how big or small your company, the quality of your employees has a huge impact to your company’s productivity […]
Brian Moore and Guy Flouch outline how to improve training effectiveness by developing a greater understanding of the different learning styles of trainees. Learning is the goal of training. As trainers, you have probably noticed that some trainees appear to learn ‘quicker’ or ‘more easily’ than others. While we are all natural learners, research has […]
This article will introduce the trainer to the world of persuasion. Successful trainers need to influence learners to create a positive learning experience. We also show you how to adopt a more influencing style in your training workshops and indeed in your life! Persuasion is not manipulation When most people hear the word persuasion they think […]
The clamour of shows, product releases, conferences and exhibitions makes it hard for people to notice your corporate event. That’s true, even of your target audience. Good publicity can be the difference between success and failure. Luckily we have is a simple step-by-step process to ensure your event is a success. STEP 1: PREPARATION Designate a […]
If you´re thinking about becoming an accountant well, take comfort. You couldn´t be joining the profession at a better time! Accountancy as a profession has experienced unprecedented growth in recent times in Ireland and in Europe. In Ireland and Britain, it amoung the largest single employer of university graduates from any discipline. Some of the […]
Phillip Khan-Panni, MBA, FPSA and ATM, discusses the many reasons why cross-cultural training is important to every business. The whiskey liqueur, Irish Mist, is sold around the world, but had limited success in Germany. Clairol’s curling iron, the Mist Stick, also failed in that country. The reason was the same for both products – mist is […]
Donald H Taylor takes a hard look at informal learning and asks if it is an opportunity or threat for learning and development professionals. For a while there everyone was talking about informal learning – at conferences, in books and on the internet. But what does informal learning mean? In particular, what does it mean […]
