Conflict Resolution courses in Ireland
In business, the right behaviours matter. But getting it right is tricky. Even when we acknowledge the need to change what we do and how we do it, life has a habit of getting in the way, upsetting even the best-laid plans. And just how do we manage those situations that can make us act…
People management skills are critically important in all aspects of business, and for anyone wishing to make progress up the corporate ladder, they are skills which must be learned and perfected. In this age of fast working, difficult people cause delays and extra effort that you simply cannot afford. As a business owner, manager, supervisor…
Conflict Management Communication, Performance Management are central to the whole success of your team. Many Managers have responsibility for appraising their subordinates’ performance within a formal appraisal scheme. All too often such schemes do not work as well as they should, and systems can fall into disrepute. Good communication is the bond of every successful…
The course is designed to those who deal with Customers regularly. It will help improve delivery of Customer Care and address conflict more effectively
Dealing with Aggressive Behaviour training at DMC Learning Sometimes people react to difficult situations by being aggressive. So, how do you deal with aggression? Whats the best approach? Ideally no-one should face aggression or violence in the workplace, but in reality many people do. Aggressive behavior in the workplace puts employees at risk. This programme…
This In Company course is for staff who are regularly faced with aggressive and or confrontational customers. These situations are traumatic and stressful. The correct format for dealing with aggressive people is not rocket science. In fact, once people learn the correct techniques for Managing violence and aggression, they will automatically use them again and…
Did you know? 85% of companies around the world experience conflict in the workplace to some degree. Dispute in the workplace can be incredibly destructive to good teamwork. Managed in the wrong way, real and legitimate differences between people can quickly spiral out of control, resulting in situations where co-operation breaks down and the team’s…
Naturally, no one wants to work with difficult people but unfortunately most people will have to deal with difficult colleagues or customers during their careers. This course has been developed to assist course delegates who need to increase their confidence and skills in handling challenging situations which may arise from dealing with difficult people in…
Organisations are recognising that unresolved disputes and inappropriately managed workplace conflict impacts upon workplace effectiveness and places an on-going drain on organisational resources. Not uncommonly, cases referred to third parties for resolution do not produce satisfactory outcomes for the parties involved. There is a growing awareness that Mediation, as an alternative mechanism for dispute resolution,…
Openly discuss the issues and procedures around the investigation of workplace complaints
In a healthy work environment everybody is encouraged to have an opinion of their own, to contribute positive ideas and to help the overall goal of success via improvement, team work etc.
Everyone wants to be able to level with people, be recognised for honesty and straight-forwardness, without causing conflict. This course will give you practical, workable approaches to achieve that.
This Mediation Skills Refresher Training Day is aimed at those who have already completed the 60 hour Certified Mediation Training Programme (as approved by the Mediators Institute of Ireland (MII)) and are planning to undertake assessment in order to qualify at Certified Member level of the MII. The main emphasis of the day will be…
The course will provide students with the knowledge and understanding needed to deal effectively with issues of equality and diversity in the workplace in a rapidly changing Ireland. The course will equip practitioners with the competence to become professional trainers in this challenging area in order to contribute to the development of socially inclusive workplaces.…
About this Workplace Conflict Resolution course Our ‘Workplace Conflict Resolution’ courses combine expertise from psychology, cognitive behavioural therapy and mediation with practical tools to develop confidence and competence with effective conflict resolution. The skills taught are crucial leadership skills for reducing distress and promoting harmony essential for team building and corporate wellness. This program teaches invaluable…