Dealing with Aggressive Behaviour Training

Dealing with Aggressive Behaviour training at DMC Learning

Sometimes people react to difficult situations by being aggressive. So, how do you deal with aggression? Whats the best approach? Ideally no-one should face aggression or violence in the workplace, but in reality many people do. Aggressive behavior in the workplace puts employees at risk. This programme will teach staff how to deal with aggression, both face to face and on the telephone. It will help your staff to be able to spot danger signs and to take a planned and practiced approach to volatile situations.