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TSS Training

Carrington House, 19-22 Bray Road, Dublin, Ireland

TSS Training established in 1999 specialises in the development of Managers, Salespeople and Customer Service staff by offering a wide range of open and in-house business skills development programmes throughout Ireland and the UK. All of our training programmes can be personalised to your specific requirements and presented on or off your business premises at your convenience.

Introduction to Key Account Management

Key Account Management Strategies to protect and develop your most valuable customer accounts. This course is aimed at experienced Sales People or Sales Managers who want to develop as professional account managers and in turn increase sales revenue and profit from existing clients.

Key Account Management

This 3 day course is aimed at experienced Sales People or Sales Managers who want to develop as professional account managers and in turn increase sales revenue and profit from existing clients.

Conflict Resolution & Performance Appraisal

Conflict Management Communication, Performance Management are central to the whole success of your team. Many Managers have responsibility for appraising their subordinates’ performance within a formal appraisal scheme. All too often such schemes do not work as well as they should, and systems can fall into disrepute. Good communication is the bond of every successful…

Performance Appraisal & Communication Skill

Learn how to plan and conduct a performance appraisal. This programme also looks at how to resolve conflict situations in the workplace in an objective manner.

Assertiveness and Communication Skills

This one-day course is designed to show how assertiveness helps to get things done and is ideal for employees in all organisations on a management, sales and front line level.

Personal Organisation & New Business Development

This programme is aimed at field sales people, covering two very important skillsets that make a successful salesperson. During this one day course we cover methods and techniques for managing their time, territory and perormance effectively, whilst looking at ways of developing new business and brining on new accounts.

Strategic Management & Business Planning

“To fail to plan is to plan to fail Too many business leaders get caught up in the day to day activity of the business and lose sight of the overall business goals. This strategic management training course is designed to help focus Senior Managers on the need to plan for the medium and long…

Managing Meetings & Presentation Skills

This course will equip you with the tools and techniques to plan and control meetings and make winning presentations that will transform and professionalise these important form of communication in your organisation.

Successful Networking Skills

A practical and interactive one-day workshop, the course is designed for business managers, owner managers or any front line staff who are responsible for managing customer relations, generating leads and increasing sales.

Managing Change

In order to meet the challenging times ahead all managers and employees in any business must re-examine their attitude and behaviour to ensure they stay positive and focused for 2016. With this in mind TSS have developed a practical one-day course which will re-energise and re-focus your team. The managing change training course is aimed…

Succession Planning

How important is leadership continuity in your organisation? Maybe you as an entrepreneur or business owner intend to retire soon and it is important to ensure a smooth transition of leadership. What would be the consequences of key personnel leaving your company? Have you built up your bench strength of talent and potential replacements for…

Coaching Skills for Supervisors & Managers

Coaching highlights what people can readily achieve, given the right support. Coaching skills for supervisors and line managers is an important part of the Company’s performance management processes. A key task for Supervisors and Managers is to develop his/her people and this requires developing their knowledge, skills and talents. This training course will equip participants…

Conflict Resolution - Dealing with Difficult People

People management skills are critically important in all aspects of business, and for anyone wishing to make progress up the corporate ladder, they are skills which must be learned and perfected. In this age of fast working, difficult people cause delays and extra effort that you simply cannot afford. As a business owner, manager, supervisor…

Cash Collection and Credit Control

This course is for anyone who collects accounts. It examines the special skills required to adopt a credit control policy that achieves results without damaging relationships.

Customer Care

This course is aimed Sales Support, Administration & Customer Care staff who interact by phone or in person with new or existing customers on a regular basis. During the course we will cover the main disciplines of professional customer care.

Customer Service

This one-day course is aimed Sales Support, Administration & Customer Care staff who interact by phone or in person with new or existing customers on a regular basis.

Customer Service For Technical Employees

How important are your service engineers and technical support people to the over-all success of your business? Most progressive organisations realise if they do not look after their customers correctly the competition will. Your service engineers and technical support people play a key role in providing a quality customer service to all your clients. They…

Managing Customer Service

This half-day programme is aimed at managers, supervisors and team leaders who have customer service staff reporting to them and who want to learn some techniques to create a more positive and customer focused company.

Telesales & Customer Service

This programme is aimed at Sales Support, Admin & Customer Service staff who interact by phone with new or existing customers on a regular basis. During the course we will cover the main disciplines of best practice customer care and how to professionally deal with in-bound telephone calls and sales enquiries. We also cover the…

Communication Skills

Good communication skills are vital in today’s world. This two-day programme is for anyone who wants to have greater confidence and power in their ability to communicate with other people whether in business or personal conversations, group discussions, business meetings, interviews, letter writing, formal presentations, message taking/giving and by telephone.

Effective Coaching & Communications Skills

This one day intensive course is aimed at delegates who want to help individuals to develop themselves and improve their performance

Team Leadership and Motivation

The critical part in this new dynamic is how you as a Manager, Team leader or Supervisor communicate, lead and motivate your team. In this regard we have developed a one-day team leader and effective supervisor training course designed to help you to help your employees understand what their new roles are and what they…

Finance for Non-Financial Managers

This finance for non financial managers training course is aimed at new and middle managers who may be given financial targets and budgets but not the tools to manage the financial resources. It would also suit people whose job includes significant financial content e.g. budget holders in large organisations who would like to be more…

Management Development Programme

Why not turn your personal management potential into performance by attending our comprehensive management development course? The theme of this management training programme is about managing yourself and your team. Over the course we will cover all the vital disciplines necessary to become an effective manager.

Managing People & Projects

This managing people training programme is run over eight morning sessions and is aimed at Managers, Supervisors and Team Leaders who wish to improve their knowledge and skills in “best practice people and project management” with a view to improving their teams productivity and performance by combining excellent people management skills with recognised project management…

Profitable Negotiation Skills

This one-day course is aimed at all business people who want to achieve results by understanding “best practice” negotiation skills and how to use them to their benefit.

Presentation Skills

Most sales people make the mistake of assuming that it is the quality of the information that they present that will close the sale. If this were the case then a brochure would be sufficient – If only this were true! The fact is, it is the ability to deliver a powerful sales presentation that…

Introduction to Project Management

This programme will examine the steps involved in scoping, planning and implementing a business project. We look at how to manage and co-ordinate your team and task.

Managing Salespeople

This course is aimed at Sales Managers who have, responsibility for achieving sales results through others. Managers will gain specialised skills from this workshop covering Best Practise Sales Management today.

Retail Selling Skills Course

How many people out of every hundred who walk through your front doors become buyers or satisfied customers? That’s the question posed by the course introduction, which considers why retail salespeople need to have professional selling skills and what the purpose of the retail sales professionals job is in the retail world.

Introduction To Social Media

This hands-on course will look at how businesses are using Social Media to generate results and revenue. Find out what platforms your business should be using and what are the emerging Social Media trends in Ireland in 2016. The course will look at all the main social media channels and assist you in deciding which…

Selling Through Social Media

A practical 3 hour work-shop aimed at internal and external sales professionals who want to add the new concepts of social media to their overall sales strategy with the objective of increasing sales revenue on a monthly basis. This course will assist you in becoming a more effective sales professional and new business lead generator.…

Social Media Management - Develop Your Social Media Strategy

A practical 3 hour work-shop aimed at internal and external sales professionals who want to add the new concepts of social media to their overall sales strategy with the objective of increasing sales revenue on a monthly basis. This course will assist you in becoming a more effective sales professional and new business lead generator.…

Effective Supervision

This one day programme will assist Supervisors, Team Leaders or Newly Appointed Managers to enhance and further develop their supervisory management skills. It will be of interest to individuals who are currently performing a supervisory or frontline management role in their organisation or those who wish to progress to this level.

Supervisory Skills Programme

This one day intensive supervisor training course is intended for those who are currently involved in, or about to take over, a management, supervisory or team leader position. The course will deal with all supervisory issues in a clear and practical manner with useful guidelines every step of the way. The course will provide delegates…

Team Building For Success

Together everyone achieves more. This course is designed to encourage and foster a healthy team dynamic. Give all participants an appreciation of each other’s role thereby reducing conflict and increasing productivity.

Time Management & Personal Organisation

“The things that matter most must never be at the mercy of the things that matter least (Goethe). So why do we let them? This time management training course is for anyone who wants to explore the art of personal planning and managing their time and tasks more effectively.

Better Business Writing

Good communication skills are vital in today’s business world. This one-day course aims to equip participants with the necessary knowledge and skills to improve written communication.

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