Conflict Management and Mediation Courses

By Jessica Hetley - Last update

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Conflict is always inevitable. Whenever two or more people come together, there is bound to be conflict. It’s hard for managers to carry out different obligations. They have to be diverse and learn how to divert from the hard skills to the soft skills. Soft skills is a general term referring to various behaviors that help people work and socialize well with others. They are the good manners and personality traits needed to get along with others and build positive relationships. Unlike hard skills which include a person’s technical skill set and ability to perform certain administrative or functional tasks, soft skills are crucial too as they are broadly applicable across job titles and industries. A person that is good on paper can be employable, but a person who is good on paper and not good in person does not often get to maintain the job. It’s best to address conflicts as they occur within your team.

What is Conflict Management and Mediation?

Conflict is an interactive process that involves disagreements between social entities. It may be an organization or individuals. When it comes to management, managing means to control a certain situation. Controlling may mean you want to stop something or you may want to fuel it for better results. If there’s conflict in the team you’re probably dealing with members who aren’t committed to the team.

Mediation is a collaborative process that encourages people to communicate freely about problems or disputes in a safe environment and work together to find solutions that meet their particular needs. A mediator is a neutral third party who guides the negotiation process. The mediator does not make any decisions for the parties.

What will I learn on a course?

In these courses, you will gain a lot of skills. You will learn how to:

  • Learn how to prevent conflict all the time
  • Helps you to solve horizontal and vertical conflict. Vertical conflict is from a superior to a minor and horizontal is between people of the same level of organization e.g. sales manager and Human Resource manager
  • How to build teamwork and creating a good relationship of closeness in the organization
  • How to apply conflict management skills to resolve business situations
  • Learn about the importance of workplace forums and focus groups
  • Learn how to examine problem solving and management problems that arise from working with others in teams
  • How to deal with conflicts as they occur and not let them grow larger
  • Help you know how to solve your personal problems
  • Help one to identify issues in the organization and as a result open up issues for discussion
  • How to foster unity and understanding
  • Helps you to know how to build cohesiveness among teammates
  • Help you know how to communicate in an assertive way
  • Help you to realize and achieve interpersonal goals

What am I expected to do after I finish a course?

Applying these skills will help you build stronger work relationships, work more productively and even maximize your career prospects.

Often we place the focus of our career development efforts on hard skills, technological skills, sector specific training and other skills that specifically relate to our ability to get work related tasks done. Unfortunately development of this kind happens at the expense of soft skills. If you look around you, soft skills are what drive the organization. It is the objectivity and aim of any organization and you will need them wherever you go.

Jessica Hetley

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