Key Account Management courses in Ireland

Public speaking can fill even the most seasoned professional with a sense of dread. Even if you don’t need to make regular presentations, there are plenty of situations where good public speaking skills can help you advance your career and create opportunities. Good public speaking skills are important in other areas of your life, as […]

The clamour of shows, product releases, conferences and exhibitions makes it hard for people to notice your corporate event. That’s true, even of your  target audience. Good publicity can be the difference between success and failure. Luckily we have is a simple step-by-step process to ensure your event is a success. STEP 1: PREPARATION Designate a […]

In her popular series that looks at the trials and tribulations of a trainer, Monica Murphy helps a group of engineers to acquire presentation skills. Giving a presentation is one of the most useful skills anyone can have. The ability to apply it to numerous different situations in both a professional and personal capacity is one of […]

Whether you like it or not, you are a brand. Famous brands like Coca-Cola, the Big Mac or the iPhone, elicit an emotional reaction from us. Most people have an opinion – either positive or negative – about each of these. Celebrities are brands too. This branding is part of their star image and is used […]

Finding the right staff – and especially retaining them – is crucial for every company. One way to ensure you are getting the best out of your workforce is to invest in employee training. No matter how big or small your company, the quality of your employees has a huge impact to your company’s productivity […]

Media Training will equip you with invaluable techniques to successfully handle even the toughest media interviews as well as contributing to various elements of media, be it digital, print or broadcast. Professional media training is a vital element in terms of providing a cohesive and timely response to media queries and PR crises in the […]

Continuing Professional Development or CPD is the process of continual learning. Professionals undertake CPD to keep up to date with changes in their field, as well as learn new skills, and develop their knowledge or experience. Certain industries and professional bodies require or encourage their members to undertake a certain number of CPD hours every year […]

Excel is one of the most ubiquitous software packages in the world, enabling businesses of vastly different scales to perform both basic and complex financial calculations and data driven analysis. Learning how to utilise the vast capabilities of Excel is a very valuable toolset for either your own professional development or that of your employees. […]

Customers are at the heart of everything, whatever sector your business is in. Customers aren’t an automatic right for a business, they constantly need to be nurtured, increased and retained. Like people’s habits of consumption, purchase and usage, Customer Service trends continue to evolve and modify in line with market trends. That’s why a focus […]

Receptionists are the first point of contact in many businesses; they represent the first impression visitors and customers (both internal and external) will get of your company. Reception skills training is designed to provide you with the skills and knowledge needed for those working on reception to provide a great first impression for your business. […]