Communication Skills courses in Redcross

This Assertiveness Skills Course is designed to boost the self-esteem of participants and to allow them be able to communicate with people in a more confident manner. By the end of our popular and practical course delegates will have the confidence and ability to communicate with others no matter what the situation or message to…

This Customer Service Course is for front line staff dealing with customer service issues. At the end of this hugely popular customer service course, participants will have a greater understanding of customer needs and expectations. Participants will have the confidence to deal with any given situation in a professional and personal way. Participants on this…

Our course helps delegates understand the legal framework, examine options and develop the skills to tackle inappropriate behaviour. Bullying and harassment are destructive to the recipient, the perpetrator and the organization. They can be challenging for management to deal with. A dignity at work policy, with clear procedures, is a vital management tool for any…

This in company Effective Communication skills course, is for anyone looking to develop their current communication skills.

This In Company Interviewing Skills Course is for Managers, Human Resource Executives or anyone involved in the recruitment process who wants to develop their current interviewing skills. By the end of our course delegates will: Understand the recruitment process, about job descriptions & job specifications, the selection process, behavioural interviewing, the STAR method of interviewing…

This In Company Presentation Training Course is designed for participants who want to make natural and informative presentations to groups of people regardless of size. By the end of our Presentation Training course delegates will: Learn the importance of planning a structure of a presentation, Know how to communicate to different audience needs, Develop techniques…

This Reception Skills Course is for existing Receptionists or those new to the role.The course tutor will help delegates attending our receptionist skills course understand their own professional strengths and weaknesses. As a result of attending this receptionist skills course delegates will be capable of maximising their productivity. In fact, once people learn the correct…

At the end of this module participants will have the skills to clearly identify the most suitable candidate for the position and will have the techniques to interview the candidate in a professional, transparent and efficient manner.

This Report Writing Course is for people who wish to improve their ability to prepare and deliver any form of business information in a written format, i.e. via reports, letters or emails. The correct format for creating interesting and factual reports and letters is not rocket science. In fact, once people have attended our course…

This Telephone Skills Course is for anyone who needs a professional and efficient manner on the telephone. The course tutor will help delegates attending our telephone skills course understand their own strengths and weaknesses on the telephone. As a result of attending this telephone skills course delegates will be capable of maximising their professionalism on…