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Customer Focus

The Ferns, Haggardstown, Dundalk, Louth, Ireland

The Customer Focus service is built on 15 years experience working in Marketing and Customer Service for large multi-nationals in Ireland. This is also coupled with 10 years experience of the Retail and Service industry. Customer Focus was established in November 2010 out of a long standing passion for looking after customers and using customer service as a means developing business.

We have seen this element of the marketing mix eroded over the years in Irish Business. This used to be a strong point, but we started to lose contact with our customer during the “boom years”. When the money was rolling in we never asked – why? As we moved into the recession, we focused on cost saving and efficiencies. We cut back in the areas where we can deliver real value to customers – our staff and training them up on the needs and expectations of our customer.

Customer Focus has various products to accommodate the different industry sectors and customers can tailor requirements to suit their individual or business needs. So if your business is in the retail, service or hospitality industry we have “out of the box” training or can create something new to suit your requirements. All training products include workshop elements, role play and summary notes and are aimed at the corporate or private customer. Our “Increase Profitability” course is aimed at mangers while other products are aimed at staff. While “Customer Service Secrets” is more suitable to general staff.  Our “At Your Service” course is aimed at the hospitality and service industry and includes a lot of the elements of Increased Profitability but has more role play and a keener focus on service.

Customer Focus has tailored customer service and sales training for retail, service, call centre and the hospitality industry, while tailoring solutions to the different industry needs and requirements. Our courses provide insights into the secrets of growing and maintaining a competitive advantage. These highly interactive programmes are made up of a series of interactive workshops, role play and practical examples which will develop the techniques, skills and knowledge to grow your business, become more competitive and increase profits. Customer Focus has designed and delivered training courses for Diageo, Louth County Enterprise Board, Dundalk Chamber of Commerce, Darver Castle, Marshes, Dundrum, Liffey Valley, The Pavilions, Harcourt Properties, Funtasia Parks and the Car Medic Franchise.  We have also provided training for a host of small, medium and large companies throughout Ireland. We also do training on “soft skills” to help you present with confidence, deliver effective speeches and enhance your personal impact. One can experience these through our   public courses, In-house training and one to one coaching.

Job Coaching

We are getting an increasing number of requests to offer coaching assistance to find a new job. These requests are from professionals who happen to find themselves in the position of having to look for a new job, assistance in making the right career move or to position yourself to secure that ideal job

Customer Service Secrets

This course is aimed at customer facing staff, in an informal, interactive, relaxed learning environment and delivered in 90 minutes. This is designed to allow you and your staff to deliver an exceptional customer experience and in turn convert more sales.

Increase Profitability With Improved Customer Service

This three hour programme gets to the core of customer service and focuses on using customer care techniques to help your business increase sales, retain those valuable customers and improve your bottom line. This training is delivered in an engaging, informal and interactive manner and will have your team walking away with a customer service…

Presentation & Communication Skills

Many of us are now required to make presentations or speeches as part of our job. For some of us, it can limit our career prospects if we are reluctant to make them or present in an ineffective manner. Maybe you are looking for techniques to boost your confidence or develop a new skill. It…

Sales Generation & Conversion

Is your business not as busy as it was or not as busy as you would like it to be. Well maybe its time for a new approach. Lets not wait for the phone to ring as there is a more practive approach! This 90 minute course is aimed at businesses that want to provide…

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