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Working from home, or working remotely, has become almost universally accepted as a method that works. Of course, some careers and jobs aren’t suited for it and for others it is obviously just not possible. But, for many of us, and for many organisations, the deliverables of remote working are working and post-pandemic, it is […]
Receptionists are the first point of contact in many businesses; they represent the first impression visitors and customers (both internal and external) will get of your company. Reception skills training is designed to provide you with the skills and knowledge needed for those working on reception to provide a great first impression for your business. […]
Whether you like it or not, you are a brand. Famous brands like Coca-Cola, the Big Mac or the iPhone, elicit an emotional reaction from us. Most people have an opinion – either positive or negative – about each of these. Celebrities are brands too. This branding is part of their star image and is used […]
Customers are at the heart of everything, whatever sector your business is in. Customers aren’t an automatic right for a business, they constantly need to be nurtured, increased and retained. Like people’s habits of consumption, purchase and usage, Customer Service trends continue to evolve and modify in line with market trends. That’s why a focus […]
Risk is the best-explained probability of any given event taking place, multiplied by the effect of its consequences. So for example, a highly likely outcome with harmful consequences represents a severe risk – while an unlikely event with no real consequences constituting a low risk. By undertaking training in Hazard & Risk Assesment, students will […]
Irish Businesses can save thousands of euro on redundancy payments and recruitment costs by upskilling ‘at risk’ staff in coding, rather than making them redundant. That’s according to Dublin 8 based Wild Code School Dublin, who launched their part-time classroom-based coding courses, which run over five months just last week. Up to 46,000 jobs in […]
Is return on investment analysis really worth the effort? Donald H Taylor does not think so, and his article cautions fellow trainers and their clients to steer clear of this troublesome issue. Wouldn’t it be wonderful if we could prove training’s value in money terms? Sure, really wonderful. So why don’t we do it? A […]
With automation a growing influence throughout many sectors, the questions around the future of how we work also continue to grow in number.Each technological advance generates more questions. Despite the massive thinking in automation and robotics and personalisation, it is highly likely that it will be broader human capabilities, rather than individual skills, that will […]
How can managers track training results? Have staff achieved the training objectives? Are you satisfied with what the training has accomplished? These questions have dogged trainers, performance improvement professionals and managers since the earliest days of industrial adult education at about the turn of this century. Many adult-learning and management theorists have made efforts to provide […]
Poor workplace communication skills is more than simply an irritant. Paul Golden writes on how it can have a direct impact on the efficiency of the organisation, employee productivity and revenue. Communication in the workplace is the key to a successful business. Most businesses can do more to ensure their organisation has effective lines of […]
