Courses by Location - Ballsbridge

Human-Centred Design Fundamentals is a one-day, practical introduction to human-centred design (HCD) that you can immediately use in your work, whether in policy, operations, or…

Implementing the AI Guidelines: A Practical Workshop for the Public Service is a one day course that responds to the evolving need for responsible and…

This Competency Based Interviewee Preparation workshop is suitable for staff at all levels of the organisation who are eager to improve their interview techniques. The…

Competency Based Interviewer Skills Development is widely recognised as a key skills development programme for staff who will be involved in interviewing on behalf of…

This two-day online course provides a practical introduction to Business Process Innovation (BPI). It combines a training and workshop approach and equips participants with a…

Data protection is a key duty of all organisations, public and private, which handle personal data and personal sensitive data. As well as the legal…

This Legislative Training Programme is available for delivery in-house on request as an online course for Irish Local Authorities.  Please contact the IPA if you…

Performance management is a process which contributes to the effective management of individuals and teams in order to achieve high levels of organisational performance. As…

Physical violence and verbal abuse are acknowledged workplace problems which can have significant negative consequences for employers and employee health. Although instances of verbal abuse…

This two-day Mediation Skills for Managers training programme is designed to give participants an understanding of conflict and different approaches to managing conflict, awareness of…

In this era of corporate governance and accountability, Minute Taking is a responsible position that requires individuals who can take clear, brief, easy to read…

Moving into Management requires the learning of a new sets of skills in order to successfully transition from individual contributor to leader and manager. This…

The Neurodiversity Awareness workshop will provide an in-depth introduction to neurodiversity in the workplace covering various Neurodivergent types. It will assist participants to build a…

Building Resilience has probably never been more important and yet many of us struggle to stay resilient in the face of difficult situations, pressure and stress. Increasing…

Practical Data Management and Reporting with Power BI is designed for public service professionals who want to elevate their data and reporting skills. It focuses…

PRINCE2® is a well-established project management methodology used in business and government. It provides a proven best practice model that helps ensure project delivery is…

PRINCE2® is a well-established project management methodology used in business and government. It provides a proven best practice model that helps ensure project delivery is…

The Professional Certificate in Governance is a one-year part-time programme that addresses a key area of concern to professionals in the public and private sectors.…

The Professional Diploma in Health Economics - the first course of its kind in Ireland - is a one-year, part-time programme that examines the economics…

This one-day Introduction to Project Governance is based on recognised best-practice as defined by the Project Management Institute Body of Knowledge 6th Edition (the PMBoK), Managing…

Project management skills have never been more in demand. There is a clear need for a shift in the public service to a project management…

Quality Customer Service Course is a one-day course that is designed to equip participants with the skills and knowledge of how to provide quality customer…

This two-day online Social Media Strategy course has been designed specifically for the Irish Public Service to enable staff to produce an effective strategy for…

A new Code of Practice for Employers and Employees on the Prevention and Resolution of Bullying at Work written by the Workplace Relations Commission (WRC)…

Using time well improves our overall effectiveness and adds to the quality of life. However, the management of time continues to be a serious dilemma…

Training Needs Analysis / Learning Needs Analysis is a one day online course designed to equip Training, Learning & Development, Human Resource and Line Management…

This three hour Unconscious Bias Awareness workshop will introduce attendees to the concept of Unconscious Bias with a focus on the workplace. This general awareness…

AI-powered tools like Microsoft Copilot are transforming how public sector organisations operate - enhancing productivity, improving service delivery, and enabling more efficient use of time…