Quality Customer Service Course is a one-day course that is designed to equip participants with the skills and knowledge of how to provide quality customer service in the course of their daily work. The course aims to instill an ethos of exceptional customer service into the culture and workings of an organisation. It will focus attention on enhancing participants’ skills in delivering exceptional customer service to both the internal and external customer. This course will develop participant’s interpersonal skills with a focus on communication (face to face, online and when on the telephone) including how to deal with complaints, conflict and criticism and how to actively listen to customers.
Course Content
The course will cover the following areas:
Further information about the Quality Customer Service course is available on the IPA website here. (ipa.ie)
| Course Location | Ballsbridge, Dublin |
| Location Postcode | Dublin 4 |
| Course Category | Customer Service, Communication Skills |
| Course Type | Classroom Based |
| Course Start Date | 13th June 2024 |
| Course End Date | 13th June 2024 |
| Course Duration | One Day |
| Course Time | 10:00 am to 4:30 pm |
| Course Fee | POA |
Freedom of Information for Decision Makers is an intensive one day course for people charged with making decisions in relation to applications for information under the Freedom of Information Act 2014, which was enacted on 14 October 2014.
The Professional Certificate in Governance is a one-year part-time programme that addresses a key area of concern to professionals in the public and private sectors.
The expectations and obligations on audit committees continue to evolve in response to governance developments and the need for Boards and governing bodies to demonstrate that they are adhering to relevant audit, assurance and risk management requirements.
Public bodies and many other organisations in receipt of public support must insure that their corporate governance frameworks are of a best practice standard and that they are in compliance with specified corporate governance codes.
