Telesales Training Courses

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Telesales Training Courses are ideal for anyone who is looking to advance their sales or telesales career.

What Is Telesales?

Telesales sometimes referred to as telemarketing, is the sale of products or services over the telephone. Telesales agents will contact potential and existing customers directly by phone to encourage them to buy or avail of your company’s offers.

There are two different types of telesales: inbound and outbound. Inbound sales agents are those who receive calls from prospective and existing customers,  while outbound sale agents are the ones who call leads to generate sales.

Telesales is a role that requires the worker to be patient, persuasive and persistent. A telesales agent needs to have exceptional communication and phone skills,. Usually, typing experience and the ability to thrive in an office environment is beneficial too.

Telesales aims to generate repeat business through excellent customer relations. Agents will contact customers to promote offers or to set up appointments to support field sales representatives.

Duties Of A Telesales Representative

The duties of a telesales agent will range from lead generation to direct sales and even to customer relations. Successful telesales agents will close leads and ensure customer satisfaction at all times while doing business with their company.

The most common duties of a telesales representative are:

  • Lead generation
  • Direct Sales
  • Process Orders
  • Customer Service
  • Conflict Resolution
  • Meet and Exceed Sales Goals

Why Should I TakeOne Of These Courses?

With proven telesales skills, you will be able to generate new business leads over the telephone and maximise sales opportunities where possible. Telesales Training Courses will also help you to build rapport with clients, influence key decision-makers and increase appointment setting skills to improve overall telesales performance. These courses are ideal for anyone who wishes to specialise in both incoming calls and outbound lead generation.

What Might I Learn?

Taking a telesales training course will teach the learner how to:

  • Create extra sales revenue by becoming more skilled at converting enquiries into sales.
  • Identify the factors that inspire your customers and create interest in your products and services.
  • Make a greater number of pro-active outbound telesales calls when supporting promotional campaigns.
  • Direct and control your telesales calls by using effective questioning techniques.
  • Devise attention gaining openings to develop your conversations
  • Build rapport and good relationships with your customer.
  • Provide your field-based team with essential professional telesales back-up and support.

Course Content

Any of these courses might include the following areas of study:

  • Selling Insights
  • Structuring a Telephone Sales Call
  • How to Communicate Confidently
  • Planning and Preparation
  • Developing an Appealing Telesales Proposition
  • Establishing Rapport with Customers
  • Making Outbound Calls
  • Appointment Making Techniques
  • Up-Selling- Maximising Call Potential
  • Handling Objections/Dealing with ‘Price’
  • Dealing with Irate Customers and Complaints

Telesales can be a very rewarding career option. Selling products and services over the phone is an activity that is part of the telesales area and the demand for professionals and the right individuals to occupy such positions is growing. Though this type of job is suited for individuals that communicate easily with other people, we must say that most of these skills can be acquired inside a call centre company.



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