Is return on investment analysis really worth the effort? Donald H Taylor does not think so, and his article cautions fellow trainers and their clients to steer clear of this troublesome issue. Wouldn’t it be wonderful if we could prove training’s value in money terms? Sure, really wonderful. So why don’t we do it? A […]
A new report has identified Skills Gap & Financial Support Problems for SMEs finding that many small and medium sized enterprises are facing certain struggles when it comes to boosting productivity and business development due to emerging skill gaps in financial analysis and risk assessment. Skills Gap & Financial Support Problems for SMEs The report, […]
Customers are at the heart of everything, whatever sector your business is in. Customers aren’t an automatic right for a business, they constantly need to be nurtured, increased and retained. Like people’s habits of consumption, purchase and usage, Customer Service trends continue to evolve and modify in line with market trends. That’s why a focus […]
Good leadership skills & development training is not just about having people reporting to you, it is about managing them effectively, inspiring them to work better and ensuring they do so in a happy and safe environment. There are few topics more current then leadership, what it is, how it is defined and what ‘good’ […]
Ahead of the upcoming Virtual Recruitment jobs fair on 25th March, we profile Recruit.ie (formerly BCS Recruitment) and its success as a recruitment consultancy and event organiser. For over 10 years BCS Recruitment has been Ireland’s foremost specialist recruitment consultancy and event organiser and has led the way in putting skilled professionals directly in contact […]
Donald H Taylor takes a hard look at informal learning and asks if it is an opportunity or threat for learning and development professionals. For a while there everyone was talking about informal learning – at conferences, in books and on the internet. But what does informal learning mean? In particular, what does it mean […]
Irish Employees Ready to Switch Jobs and Seek Pay Rises: A recent survey from PwC investigates the views of over 52,000 employees around the world including Ireland. The Hopes and Fears survey reveals a number of interesting points, in particular the fact that many Irish employees are confident of their abilities to improve their […]
Receptionists are the first point of contact in many businesses; they represent the first impression visitors and customers (both internal and external) will get of your company. Reception skills training is designed to provide you with the skills and knowledge needed for those working on reception to provide a great first impression for your business. […]
Best Microphones for Webinars: We’re spending a lot more of our working time communicating with others online – whether it be zoom meetings for work or industry webinars, so much more of our activities are being conducted in a virtual environment. In most cases people are using their desktop computers, laptops or tablets to deliver […]
Whether you like it or not, you are a brand. Famous brands like Coca-Cola, the Big Mac or the iPhone, elicit an emotional reaction from us. Most people have an opinion – either positive or negative – about each of these. Celebrities are brands too. This branding is part of their star image and is used […]