Being able to work in a frame of mind that is confident, and constructively assertive, is a massive asset for your career. In truth, building self-confidence and assertiveness is probably a lot easier than you think in concept, however people who are not naturally assertive commonly do not wish to become assertive, but training in […]
The onset of the pandemic has propelled managers, leaders and business owners into the slightly surreal world of sustained remote performance management. With the rapid onset of societal lockdowns, organisations were forced to make this transition quickly, and for the most part, without dedicated preparation or training. Let’s take a look at some of the […]
Customers are at the heart of everything, whatever sector your business is in. Customers aren’t an automatic right for a business, they constantly need to be nurtured, increased and retained. Like people’s habits of consumption, purchase and usage, Customer Service trends continue to evolve and modify in line with market trends. That’s why a focus […]
Effective communication is vital for any organization, yet is often overlooked as a key business skill. However clear, consistent and open communication at all levels and across teams impacts effectiveness, productivity, and in the end, an organization’s bottom line. Investing time to build strong communication skills and channels provides immense business value. The Importance of […]
Phillip Khan-Panni, MBA, FPSA and ATM, discusses the many reasons why cross-cultural training is important to every business. The whiskey liqueur, Irish Mist, is sold around the world, but had limited success in Germany. Clairol’s curling iron, the Mist Stick, also failed in that country. The reason was the same for both products – mist is […]
Few words in the English language are as misappropriated as often as the word strategy. While most think they know what it means, the majority have very little idea as to how a successful strategy should be planned and implemented. Let’s take a look at a few tips on how a strategy can be effectively […]
A new report has identified Skills Gap & Financial Support Problems for SMEs finding that many small and medium sized enterprises are facing certain struggles when it comes to boosting productivity and business development due to emerging skill gaps in financial analysis and risk assessment. Skills Gap & Financial Support Problems for SMEs The report, […]
Landing a well-deserved pay rise takes more than just hoping your boss rewards your hard work. During times of budget cuts or leadership changes, the onus falls on employees to convince management they merit higher compensation. Approach the negotiations strategically and back your case with evidence demonstrating the immense value you contribute. Rather than making […]
A new survey* covering different aspects of the experience of remote working in Ireland has suggested that most Irish workers are in favour of the concept of remote working continuing in some shape or form as we begin the transition towards a post-COVID-19 world of work. The COVID-19 crisis gave rise to a mass shift […]
While the importance of culture within workplaces is more prevalent than ever, even some firms with the most polished messaging and image can be prone to elements of a toxic work environment, and the damage it can create. There is a common belief that susceptibility to a toxic work culture is most common during the […]