Excel is one of the most ubiquitous software packages in the world, enabling businesses of vastly different scales to perform both basic and complex financial calculations and data driven analysis. Learning how to utilise the vast capabilities of Excel is a very valuable toolset for either your own professional development or that of your employees. […]
Poor workplace communication skills is more than simply an irritant. Paul Golden writes on how it can have a direct impact on the efficiency of the organisation, employee productivity and revenue. Communication in the workplace is the key to a successful business. Most businesses can do more to ensure their organisation has effective lines of […]
Lifelong learning, upskilling and continuous professional development are more important than ever before. Business and technologies are changing. As a result, it has become crucial for employees to upskill. You may have thought you were through with learning once you finished formal education, but it is unlikely to be the case. An educated workforce attracts […]
Customers are at the heart of everything, whatever sector your business is in. Customers aren’t an automatic right for a business, they constantly need to be nurtured, increased and retained. Like people’s habits of consumption, purchase and usage, Customer Service trends continue to evolve and modify in line with market trends. That’s why a focus […]
Receptionists are the first point of contact in many businesses; they represent the first impression visitors and customers (both internal and external) will get of your company. Reception skills training is designed to provide you with the skills and knowledge needed for those working on reception to provide a great first impression for your business. […]
Continuing Professional Development or CPD is the process of continual learning. Professionals undertake CPD to keep up to date with changes in their field, as well as learn new skills, and develop their knowledge or experience. Certain industries and professional bodies require or encourage their members to undertake a certain number of CPD hours every year […]
Being able to manage situations in the workplace where conflict is in play is a very important element of management and leadership development in your career. Organisations need leaders, and future leaders, who are able to identify, adapt to and resolve issues of conflict to ensure they present no strategic threat to the development of […]
A Customer Value Proposition (CVP) is a crucial component of your business strategy. It articulates the unique value your product or service brings to your target customers, setting you apart from competitors. Below we explore some tips on creating an effective Customer Value Proposition: **1. Understand Your Target Customers: Identify and understand your target audience. […]
Teamwork training helps both individuals and groups to focus on what is important, rewarding and productive when it comes to working together. Teamwork training builds on the natural human instinct to be part of a group and to defend that group from other groups and other influences. It is also natural for people to defend […]
Finding the right staff – and especially retaining them – is crucial for every company. One way to ensure you are getting the best out of your workforce is to invest in employee training. No matter how big or small your company, the quality of your employees has a huge impact to your company’s productivity […]