The Evolution of Work: with technology continuing to transform the workplace, it is imperative that those in management prepare for new ways of working. Technology such as artificial intelligence are driving massive changes within all levels of business, from recruitment to workflow to delivery. These of course have an impact on how management and employees […]
In her popular series that looks at the trials and tribulations of a trainer, Monica Murphy helps a group of engineers to acquire presentation skills. Giving a presentation is one of the most useful skills anyone can have. The ability to apply it to numerous different situations in both a professional and personal capacity is one of […]
Once you have identified the type of job you are interested in, the challenge is to get it. This takes planning – you will need to create an arresting CV, for a start. Employers and HR managers receive hundreds of CVs every year, so if yours is confusing or badly laid out then chances are […]
Findings from the Consultation on Right to Request Remote Working Earlier this year saw the publication of a new National Remote Work Strategy by the Tánaiste and Minister for Enterprise, Trade and Employment, Leo Varadkar TD. to make remote and blended working a bigger part of life after the pandemic. The objective of the […]
While the importance of culture within workplaces is more prevalent than ever, even some firms with the most polished messaging and image can be prone to elements of a toxic work environment, and the damage it can create. There is a common belief that susceptibility to a toxic work culture is most common during the […]
Effective communication is vital for any organization, yet is often overlooked as a key business skill. However clear, consistent and open communication at all levels and across teams impacts effectiveness, productivity, and in the end, an organization’s bottom line. Investing time to build strong communication skills and channels provides immense business value. The Importance of […]
Customers are at the heart of everything, whatever sector your business is in. Customers aren’t an automatic right for a business, they constantly need to be nurtured, increased and retained. Like people’s habits of consumption, purchase and usage, Customer Service trends continue to evolve and modify in line with market trends. That’s why a focus […]
Receptionists are the first point of contact in many businesses; they represent the first impression visitors and customers (both internal and external) will get of your company. Reception skills training is designed to provide you with the skills and knowledge needed for those working on reception to provide a great first impression for your business. […]
A new survey* covering different aspects of the experience of remote working in Ireland has suggested that most Irish workers are in favour of the concept of remote working continuing in some shape or form as we begin the transition towards a post-COVID-19 world of work. The COVID-19 crisis gave rise to a mass shift […]
Teamwork training helps both individuals and groups to focus on what is important, rewarding and productive when it comes to working together. Teamwork training builds on the natural human instinct to be part of a group and to defend that group from other groups and other influences. It is also natural for people to defend […]