Dealing With Aggressive People

This In Company course is for staff who are regularly faced with aggressive and or confrontational customers. These situations are traumatic and stressful. The correct format for dealing with aggressive people is not rocket science. In fact, once people learn the correct techniques for Managing violence and aggression, they will automatically use them again and again as they work so well. Our Dealing With Aggressive People course focuses on identifying the different types of behaviour, developing participants assertiveness skills, providing an exceptional service, considering our work colleagues, communication skills and handling complaints professionally.