Course Description
Dealing With Aggressive People
This In Company course is for staff who are regularly faced with aggressive and or confrontational customers. These situations are traumatic and stressful. The correct format for dealing with aggressive people is not rocket science. In fact, once people learn the correct techniques for Managing violence and aggression, they will automatically use them again and again as they work so well. Our Dealing With Aggressive People course focuses on identifying the different types of behaviour, developing participants assertiveness skills, providing an exceptional service, considering our work colleagues, communication skills and handling complaints professionally.
Training Provider | Protrain |
Course Location | Redcross, Wicklow |
Course Category | Conflict Resolution, People Management |
Course Duration | One Day |
Course Fee | POA |
Phone | 1800 989 543 |
For information about Protrain, please visit our Training Provider page on Corporatetraining.ie by clicking here.
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