Training courses in Castleknock

Customers are at the heart of everything, whatever sector your business is in. Customers aren’t an automatic right for a business, they constantly need to be nurtured, increased and retained. Like people’s habits of consumption, purchase and usage, Customer Service trends continue to evolve and modify in line with market trends. That’s why a focus […]

Phillip Khan-Panni, MBA, FPSA and ATM, discusses the many reasons why cross-cultural training is important to every business. The whiskey liqueur, Irish Mist, is sold around the world, but had limited success in Germany. Clairol’s curling iron, the Mist Stick, also failed in that country. The reason was the same for both products – mist is […]

Poor workplace communication skills is more than simply an irritant. Paul Golden writes on how it can have a direct impact on the efficiency of the organisation, employee productivity and revenue. Communication in the workplace is the key to a successful business. Most businesses can do more to ensure their organisation has effective lines of […]

Receptionists are the first point of contact in many businesses; they represent the first impression visitors and customers (both internal and external) will get of your company. Reception skills training is designed to provide you with the skills and knowledge needed for those working on reception to provide a great first impression for your business. […]

How can managers track training results? Have staff achieved the training objectives? Are you satisfied with what the training has accomplished? These questions have dogged trainers, performance improvement professionals and managers since the earliest days of industrial adult education at about the turn of this century. Many adult-learning and management theorists have made efforts to provide […]

Risk is the best-explained probability of any given event taking place, multiplied by the effect of its consequences. So for example, a highly likely outcome with harmful consequences represents a severe risk – while an unlikely event with no real consequences constituting a low risk. By undertaking training in Hazard & Risk Assesment, students will […]

No matter what the area of business, it is people that are at the core of it. For any organisation to be successful, whatever the scale or the size, it is vital to have the right people in the right positions doing the right jobs and being happy in their work. Without that, there is […]

Whether you like it or not, you are a brand. Famous brands like Coca-Cola, the Big Mac or the iPhone, elicit an emotional reaction from us. Most people have an opinion – either positive or negative – about each of these. Celebrities are brands too. This branding is part of their star image and is used […]

Being able to work in a frame of mind that is confident, and constructively assertive, is a massive asset for your career. In truth, building self-confidence and assertiveness is probably a lot easier than you think in concept, however people who are not naturally assertive commonly do not wish to become assertive, but training in […]

Stress is dangerous, for your wellbeing, physical and mental and for the wellbeing of those around you. In terms of the workplace environment, stress and stressful environments are frequently cited as one of the largest issues of modern working life. Stress creates tension in the workplace, and severely inhibits productivity, work-life balance and the ability […]