Customer Service & Care courses in Ireland
Customer Service & Care courses and training programmes are listed on CorporateTraining.ie.
Customer Service & Care training and development are ideal for those who are interested in working front of house for an organisation. These courses work on improving an individual's interpersonal skills, telephone etiquette and overall hospitality and mannerisms towards the customer. Customer Service works as the first impression of a business, which can either make or break a companies clientele.Career opportunities to follow after this training would be in the retail and food and beverage industry along with office reception and secretarial roles. Visit CorporateTraining.ie today and register for free to find courses in Customer Service & Care near you.This course is aimed at customer facing staff, in an informal, interactive, relaxed learning environment and delivered in 90 minutes. This is designed to allow you and your staff to deliver an exceptional customer experience and in turn convert more sales.
This course gives participants the knowledge, skills and confidence to be able to deliver excellent customer care and to sell proactively. Participants will also gain the opportunity to practise and improve their computer skills through exposure to online learning. Our customer service course is suitable for those who are currently working in customer service or…
Customer service training providers develop their courses around moments of truth. These moments of truth are based on what you do to either add or subtract to your customer relationship. For example a negative moment may lead the customer having an unconstructive feeling about the company where as if you have a positive relation with…
This current, insightful and highly practical course aims to equip staff with the correct skills to offer excellence in customer service. It focuses on the what, why and how of delivering high quality customer care, where staff consider their customers and see the impact of poor communications on customer relationships. It focuses on the key…
This three hour programme gets to the core of customer service and focuses on using customer care techniques to help your business increase sales, retain those valuable customers and improve your bottom line. This training is delivered in an engaging, informal and interactive manner and will have your team walking away with a customer service…
Providing customers with the best service possible is one of the most important objectives that any company has. At the completion of this course, staff will be motivated to and will possess the skills necessary to deliver the best service to your customers
This half-day programme is aimed at managers, supervisors and team leaders who have customer service staff reporting to them and who want to learn some techniques to create a more positive and customer focused company.
This practical and interactive training is designed for participants who want to make a positive impact when communicating with their customers. This training is designed to ensure you come across to others the way you intend and with the most appropriate personal impact.
This programme is aimed at Sales Support, Admin & Customer Service staff who interact by phone with new or existing customers on a regular basis. During the course we will cover the main disciplines of best practice customer care and how to professionally deal with in-bound telephone calls and sales enquiries. We also cover the…
In a climate of rapid change, one thing remains continuously the same what customers want. They want you to provide them with a superior service. And they compare you not just with your direct competition but with the service they receive everywhere they go. This programme examines how you create a culture of superior service.