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Working from home, or working remotely, has become almost universally accepted as a method that works. Of course, some careers and jobs aren’t suited for it and for others it is obviously just not possible. But, for many of us, and for many organisations, the deliverables of remote working are working and post-pandemic, it is […]
Customers are at the heart of everything, whatever sector your business is in. Customers aren’t an automatic right for a business, they constantly need to be nurtured, increased and retained. Like people’s habits of consumption, purchase and usage, Customer Service trends continue to evolve and modify in line with market trends. That’s why a focus […]
In the fast-moving knowledge economy, effective time stewardship confers outsized competitive benefits to companies large and small. With a finite amount of hours available, how businesses systemize activities for productivity over busyness makes all the difference for success. Leaders especially, but entire workforces need tools to prioritize appropriately, enhance team-wide clarity, and speed informed decision […]
In her popular series that looks at the trials and tribulations of a trainer, Monica Murphy helps a group of engineers to acquire presentation skills. Giving a presentation is one of the most useful skills anyone can have. The ability to apply it to numerous different situations in both a professional and personal capacity is one of […]
Podcasting is becoming more and more of a valuable option when it comes to exploring ways of promoting your business, brand or product and there is no reason why your business should not consider it as a means of communication, connecting your brand with an audience and ultimately drive engagement to your business. The podcast […]
Once you have identified the type of job you are interested in, the challenge is to get it. This takes planning – you will need to create an arresting CV, for a start. Employers and HR managers receive hundreds of CVs every year, so if yours is confusing or badly laid out then chances are […]
If you’re starting a business you’re going to need a website. For a start a website is an opportunity to make a great first impression and is a great way to connect with your customers. And of course it will provide the platform for you to conduct your business, be it selling a product, providing […]
The Evolution of Work: with technology continuing to transform the workplace, it is imperative that those in management prepare for new ways of working. Technology such as artificial intelligence are driving massive changes within all levels of business, from recruitment to workflow to delivery. These of course have an impact on how management and employees […]
Negotiation is something which everyone does at some point in their professional lives, either regularly or on occasion. Most people would realise that they could do it better. Negotiating, and reaching an agreement, permeates every aspect of almost every and is a highly valued skill critical to success. A negotiating skills programme focuses on the […]
Performance management, and how to achieve as much productivity within a designated time frame is one of the most pressing issues for most businesses and organisatons, whatever your sector of operation or industry. Performance management courses are designed to have a definitive impact on the productivity outputs of your organisation. For managers and leaders they […]